Manager, Pet Services – Grooming Education

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Petco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1965

🛒 Retail

👥 B2C

🏥 Healthcare

Retail • B2C • Healthcare

Petco is a consumer-focused pet retailer and pet health services provider. It sells a wide range of pet supplies and food (for dogs, cats, fish, reptiles, and small animals), pet products (beds, tanks, supplies), and offers in-store and professional pet services including veterinary medicine and pet health programs. Celebrating 60 years, Petco positions itself as a destination for pet owners to support animal health and wellbeing.

📋 Description

• Design, develop, and update blended learning curricula aligned with industry trends, adult learning principles, and Petco business goals • Serve as the subject matter expert on grooming education in partnership with HR, L&D, and Field Operations • Design and refine educational resources and certification materials for partners and guests • Oversee the Grooming Mentor Program and Salon Academies • Ensure standard execution and a consistent, high-quality guest experience • Conduct performance evaluations for Grooming Academy Instructors • Mentor field leaders on training delivery • Partner with field leadership on workforce planning, partner onboarding, skill progression, and post-graduation productivity • Ensure education, training, and certification programs adhere to safety protocols, animal welfare standards, and legal/regulatory requirements • Advise leadership on legislative updates and industry regulations affecting salon operations and grooming compliance • Track and report educational metrics across stores, districts, and territories • Use data insights and field feedback to optimize training effectiveness, operational consistency, and partner engagement

🎯 Requirements

• Bachelor’s degree in a related field (or equivalent combination of education and hands-on experience) • 7+ years of professional grooming/pet styling experience • Demonstrated multi-unit or enterprise training leadership experience • Proven track record in instructional design, adult learning methodologies, and competency-based assessment • Experience leading organizational change and championing a culture of service excellence and safety • Strong cross-functional leadership, communication, and presentation skills • Proficiency in Learning Management Systems (LMS), training documentation tools, and Microsoft Office Suite (Excel, Word, PowerPoint) • High attention to detail and strong organizational skills • Ability to manage multiple priorities in a dynamic retail/service environment • Nationally recognized grooming certification (e.g., CMPS, Dermatech Specialist, or Meritus) strongly preferred

🏖️ Benefits

• Equal Opportunity Employer • Remote work arrangement