Customer Support Engineer – Solutions Management

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $50k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PHIZENIX

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

PHIZENIX is a talent acquisition solutions company that specializes in connecting businesses with highly skilled technology professionals. They offer services such as executive search, permanent placement, and contract staffing while also helping businesses integrate artificial intelligence into their operations to enhance performance. With a focus on cultural fit and precise matching, PHIZENIX aims to streamline the hiring process and optimize talent deployment for companies seeking to innovate and grow in the digital landscape.

📋 Description

• Serve as a technical subject matter expert on enterprise platforms, providing implementation guidance and troubleshooting during client launches and deployments • Work alongside clients during training and go-live, executing implementation steps and resolving real-time adoption blockers • Develop and deliver technical training, best-practice documentation, and configuration guides • Track and communicate adoption metrics, including instances launched, users onboarded, and time-to-value • Implement custom configurations, scripting, dashboards, API integrations, data transformations, Claude AI agent configurations, and web-based applications • Write and maintain full-stack code for client customizations and internal automation tools • Coordinate with development teams on client-specific integrations, API customizations, and feature requests • Develop workarounds for platform limitations and advocate for product enhancements • Diagnose, troubleshoot, and resolve complex L2/L3 technical issues • Perform root cause analysis using SQL queries, log review, and systematic troubleshooting • Manage incidents end-to-end, including reproduction, impact assessment, cross-functional resolution, fix validation, and stakeholder communication • Escalate to engineering and product teams while maintaining ownership of customer communication and resolution tracking • Support production incidents and urgent deployments using secure deployment processes • Create and maintain knowledge base articles, troubleshooting guides, and best-practice documentation • Identify support-ticket patterns and recommend data-backed product and process improvements • Automate repetitive support tasks using scripting and workflow automation • Contribute to QA, test automation, regression testing, and UAT coordination • Partner with Product Management, Engineering, and Implementation teams • Participate in customer success reviews and post-implementation check-ins • Mentor junior support team members and contribute to team knowledge sharing

🎯 Requirements

• 5+ years of hands-on experience in technical support, customer success engineering, or SaaS operations • Full-stack proficiency to build web-based applications; comfortable working across front-end and back-end technologies • Strong expertise in API design and integration; demonstrable experience building or consuming RESTful APIs and webhooks • Advanced knowledge of Model Context Protocol (MCP) and experience implementing MCP-based integrations or tools • 5+ years of SQL experience; comfortable writing queries, analyzing data, and troubleshooting data issues • Experience with AI tools and Claude API for building AI-powered client solutions • Demonstrated ability to troubleshoot technical issues methodically and independently • Strong analytical and problem-solving skills • Excellent written and verbal communication; ability to tailor technical explanations to developers, business users, and executives • Customer-first mindset with ownership mentality • Ability to learn new platforms and systems quickly • Strong organizational skills; able to manage multiple concurrent issues while meeting response-time expectations • Comfort working in fast-paced, ambiguous environments; adaptable and proactive • Nice-to-have: proficiency in Python or other modern programming languages for backend development and scripting • Nice-to-have: front-end framework experience such as React or Vue • Nice-to-have: experience with ServiceNow, ticketing systems, or support management platforms • Nice-to-have: exposure to supply chain, procurement, or logistics domains

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