QAD ERP Support Analyst – Tier 2

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Pine Services Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

🤝 B2B

🏢 Enterprise

☁️ SaaS

B2B • Enterprise • SaaS

Pine Services Group is a long-term global holding company within Evergreen Services Group that partners with, acquires, and supports ERP and technology-enabled services businesses. It preserves the identity and independence of portfolio companies while providing financial clarity, strategic and operational support (recruiting, sales/marketing, infrastructure), and a peer community to drive sustainable, long-term growth for firms focused on ERP systems, business applications, and managed IT services.

📋 Description

• Deliver advanced ERP support across both Application/Functional (APP) and Technical (TECH) streams. • Resolve complex issues that go beyond Tier-1 scope. • Mentor junior analysts. • Proactively improving processes. • Collaborate with clients and colleagues to maintain stable, secure, and effective ERP environments. • Ensure high performance and compliance. • Report to the Team Manager during core hours Monday–Friday, 6am–11pm Central (two shifts possible).

🎯 Requirements

• 7–10 years of ERP/IT support experience, with at least 5 years in QAD/Progress environments. • Advanced knowledge in Application/Functional (APP) support, with working understanding of the Technical (TECH) stream. • Demonstrated ability to manage complex issues independently and under pressure. • Strong troubleshooting skills across ERP, infrastructure, or business process challenges. • Working knowledge of ITIL principles and their application in service delivery. • Excellent client communication skills — clear writing, active listening, and ability to de-escalate in sensitive situations. • Organized and reliable with the ability to prioritize and manage multiple requests simultaneously. • Detail-oriented with a proactive, problem-solving mindset. • Proficiency in Microsoft Office Suite. • Nice to Have • Certifications: ITIL Intermediate/Strategic Leader, Progress DBA, QAD ERP Admin, Linux, or related. • Experience with integrations (EDI, QXtend, APIs) and customizations (reports, queries, extensions). • Security and compliance experience, including audit preparation and access reviews in controlled environments. • Exposure to compliance-controlled environments (ITAR, SOX, SOC, FDA, FedRAMP, NIST, CMMC). • Track record of leading process improvement projects logged in the CIR.

🏖️ Benefits

• Competitive benefits package (medical, dental, vision) • Generous PTO and company-observed holidays • 401(k) with employer match • Professional development opportunities • People-first culture backed by Pine Services Group