Manager, Claims Administration

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🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🖥️ Administration

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Pitney Bowes

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1920

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

Pitney Bowes is a technology-driven company that provides SaaS shipping solutions, mailing innovation, and financial services to clients worldwide, including more than 90 percent of the Fortune 500. It caters to a range of clients from small businesses to large enterprises and government entities, helping them reduce the complexity of sending mail and parcels. Pitney Bowes combines cutting-edge technical solutions with client services, engineering, finance, and warehouse operations to offer comprehensive support and innovation in digital commerce.

📋 Description

• Manage all day-to-day transactional activities related to medical claims • Directly manage claims administrative staff and assess solutions for effective claims management • Oversee medical claims handling for FMLA, ADA, STD, LTD, Workers’ Compensation, and modified duty restrictions • Collaborate with outside Third Party Claim Administrators and internal Claims Staff on leave coordination and return-to-work planning • Field and triage inquiries from outside Claim Administrators according to WC Charter and TPA Customer Service Instructions • Coordinate WC meetings and present cases to the corporate Workers’ Compensation Settlement Committee • Oversee Claims Examiner management of Workers’ Compensation and Disability intranet sites • Ensure annual WC posters and panel card renewals • Coordinate WC job offer letters according to jurisdictional statutes • Oversee WC document handling, including subpoenas, wage requests, and settlements/SAGR to Compliance • Coordinate alternative medical leave options when Workers’ Compensation claims are denied • Manage policies and procedures for efficient delivery of services to employees • Implement effective controls with business units • Identify process integration and streamlining opportunities • Provide newly acquired companies with claims processes and assist with integration and acquisition-related claim issues • Implement system changes to motivate positive claims performance • Coordinate with the Prevention of Critical Injury team to resolve cases • Complete special projects as assigned • Travel approximately 5% as required

🎯 Requirements

• 8–10 years of disability management experience • 4-year college degree • Experience with insourced and outsourced program models • 5+ recent years managing a team • Workers’ Compensation experience • Case management experience • Workday experience • Workers’ Compensation certification desirable, not essential • Case Management certification desirable, not essential • Previous business experience • Strong working knowledge of Microsoft Windows software applications • Benefit administration or similar administrative skills • Excellent computer applications skills • Problem-solving ability • Negotiation skills • Complete understanding of current plans and practices, including subsidiary plans and practices • Ability to remain objective when handling unit administrator and employee claimant interests • Excellent written and verbal communication skills for counseling and meeting presentations • Excellent interpersonal skills and ability to deal with all levels of management and employees on sensitive and emotional issues

🏖️ Benefits

• Opportunity to grow and develop your career • Inclusive environment that encourages diverse perspectives and ideas • Challenging and unique opportunities to contribute to the success of a transforming organization • Comprehensive benefits globally (PB Benefits and Wellbeing Programs)