Strategic Customer Success Manager – Enterprise, OEM

🔥 11 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Podium

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Podium is a comprehensive AI-driven platform designed to enhance business operations by driving lead conversions, marketing, and customer engagement. It provides solutions such as AI-powered chatbots, review management, text marketing, and scheduling to help businesses capture and convert leads efficiently. Podium's AI engages with potential customers, automates routine tasks, and manages communications across various platforms like Google, Facebook, SMS, and third-party websites. It is tailored for industries like automotive, retail, health & wellness, and home services, supporting businesses in transforming leads into repeat sales.

📋 Description

• Support relationships with Podium’s highest-valued Enterprise OEM clients • Serve as the primary post-sales point of contact for Automotive Enterprise business customers • Handle customer inquiries, issues, and escalations • Drive and increase adoption and utilization of Podium products • Oversee simultaneous cross-departmental projects and ensure customer progress toward goals • Help clients set performance goals, analyze performance, troubleshoot challenges, and design solutions • Manage the lifecycle of a high-intensity customer project portfolio • Anticipate and address potential challenges to ensure a seamless customer experience • Maintain customer account documentation and SOPs with the Account Executive • Report product value in weekly syncs, monthly check-ins, and quarterly EBRs • Engage customers during renewals to secure renewals and drive retention • Track cases, bugs, and ongoing projects • Relay product feedback cross-functionally • Focus on growth and retention metrics • Travel 15% to 20% of the time

🎯 Requirements

• 3+ years of Enterprise Customer Success experience • Experience in the Automotive industry • Working knowledge of AI technologies, including LLMs, Voice AI, and automation platforms, with hands-on experience applying them in real-world contexts • Understanding of AI capabilities and trends, with experience integrating AI-driven solutions into daily work or team processes • Ability to identify and highlight customer ROI and business value • Strong ability to think at scale while balancing customer experience outcomes • Excellence in achieving net retention goals and contributing significantly to revenue and engagement metrics • Strong skills in being a thought leader for the team and company • Proven success in helping clients make better decisions • Success in decreasing churn, increasing revenue, and improving customer satisfaction • Experience working in professional services, managed services, or a SaaS company • Ability to quickly understand a client's business and see the big picture • Confidence in confronting daily changes and obstacles • Solution-oriented approach with creative and efficient options • Initiative and motivation to complete assigned tasks and customer commitments

🏖️ Benefits

• Open and transparent culture • Life insurance • Long and short-term disability coverage • Paid maternity and paternity leave • Fertility Benefits • Generous vacation time • Three 4-day summer holiday weekends • Excellent medical, dental, and vision benefits • 401k Plan • Bi-annual swag drops with cool Podium gear and apparel • Join the leaders in AI agents • Unlock career-defining growth • Build with world-class talent • Make a real impact on local business