Supervisor I – Business Success Team

🔥 12 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $68k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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PODS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🏗️ Construction

✈️ Travel

💰 Seed on 2022-01

Logistics • Construction • Travel

PODS is a US-based provider of portable moving and storage containers and related services. The company delivers weather-resistant containers to customers' homes, supports short- and long-term monthly rentals, offers secure storage center options (including climate-controlled facilities), and provides door-to-door pickup and delivery for local and long-distance moves. PODS serves consumers and small businesses with online booking, flexible scheduling, financing options, and optional packing/loading assistance.

📋 Description

• Lead day-to-day operations across Corporate Relocation, Business Support, and account management • Monitor new orders, incoming business, workload, and shift coverage • Serve as escalation point and resolve complex customer and company issues • Coach direct reports bi-weekly on accounts, projects, quality, productivity, and growth goals • Own team KPIs, performance conversations, goal setting, documentation, and HR partnership • Validate and approve third-party service invoices • Onboard and ramp new hires • Support rollouts of new tools and processes • Provide leadership with weekly updates on performance, risks, staffing, and key account issues • Manage a portfolio of commercial accounts, including scheduling, logistics, billing, invoicing, rebate and program tracking, and operational coordination • Handle complex, seasonal, and high-volume orders • Participate in account reviews by phone or onsite • Build customer- and profit-focused relationships • Apply account insights to team coaching and process improvement

🎯 Requirements

• Experience leading, mentoring, or training others, formal or informal • Comfort in a metrics-driven environment across voice and chat/messaging channels • Working knowledge of KPIs such as AHT, FCR, CSAT, and adherence • Strong coaching instincts and ability to deliver clear, real-time feedback • Calm, solution-first approach to de-escalation • Proficiency with CRM tools (Salesforce or similar), phone, and chat platforms • High school diploma required • Background in logistics, moving and storage, home services, or a similar B2B/B2C industry • Familiarity with real-time queue monitoring and workforce management tools

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