Brand Protection Manager

🔥 25 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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POOLCORP

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1992

🏗️ Construction

📦 Logistics

🛒 Retail

Construction • Logistics • Retail

POOLCORP is the world's largest wholesale distributor of swimming pool supplies, equipment, and related leisure products. Operating approximately 440 sales centers across North America, Europe, and Australia, the company distributes over 200,000 products to around 125,000 wholesale customers worldwide. POOLCORP's extensive inventory includes construction materials, pool care products, hot tubs, irrigation items, and various outdoor living products. The company is committed to sustainability and providing exceptional value by sourcing the best products at competitive prices while maximizing supply logistics.

📋 Description

• Drive programs protecting the Company's brands, reputation, and online policies • Maintain Brand Registry on marketplace platforms and remove unauthorized sellers when necessary • Own the Authorized Online Reseller (AOR) program, including unauthorized listing resolution, dealer agreements and inquiries, marketplace RFPs, and MAP/AOR compliance • Identify, investigate, catalog, and escalate unauthorized third-party listings and sellers across Amazon and other marketplaces • Manage dealer outreach, formal escalation letters, marketplace case filings, and communications with Field leadership and Brand Management • Coordinate new AOR applications, annual renewals, dealer agreements, storefront decisions, and marketplace decisions with senior management • Establish and maintain an organized repository for program documentation • Manage marketplace RFPs, evaluate submissions, and present recommendations to the Brand Committee • Monitor compliance platforms such as Trackstreet for MAP and AOR violations and manage escalation approaches • Plan and execute periodic test buys to verify dealer compliance • Provide status reporting to the Brand Committee and Field leadership and recommend AOR policy updates • Oversee software and platforms supporting AOR monitoring, communications, and reporting • Design and direct customer feedback monitoring, analysis, and triage across social media, storefronts, marketplaces, media outlets, and forums • Ensure USD and CAD dealers and resellers comply with offline and online pricing policies • Coordinate MAP communications and policy updates; partner with Sales and Product to maintain pricing and product data accuracy • Restrict deauthorized USD and CAD dealers and resellers from acquiring inventory for e-commerce resale • Coordinate with Legal on intellectual property management and AOR/MAP policy enforcement • Perform other job-related duties as assigned

🎯 Requirements

• Bachelor's degree in Business, Marketing, Supply Chain, or a related field, or equivalent experience • 3+ years of experience in e-commerce brand protection, channel/dealer management, marketplace operations, or a related field • Hands-on experience with online marketplaces and brand-protection or compliance-monitoring tools (e.g., Trackstreet or similar) • Strong project management skills, with the ability to manage multiple programs, timelines, and cross-functional stakeholders simultaneously • Excellent written and verbal communication skills, including experience drafting dealer- and leadership-facing communications • Proficiency in Excel and reporting tools, with the ability to build clear, data-driven reports and visuals for leadership • Comfortable partnering with Legal, Sales, Field, and Product teams on policy enforcement and escalation decisions • Detail-oriented, with strong organizational skills for maintaining program documentation, agreements, and tracking systems • Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply • All offers to external candidates are contingent upon successful completion of pre-employment drug testing and background verifications

🏖️ Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs • 401 (k) with generous company match • 13 days of paid time off (PTO) & 8 Paid Holidays • 100% employer paid Life Insurance and Long-Term Disability Insurance • Paid Parental Leave • Fully Funded Tuition Education Programs • Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance • Employee Stock Purchase Plan • Employee Discounts and much more!