Bilingual Hotline Counselor

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Postpartum Support International

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1987

🤝 Non-profit

🏥 Healthcare

📚 Education

Non-profit • Healthcare • Education

Postpartum Support International is a non-profit organization dedicated to perinatal and postpartum mental health. PSI provides direct peer support (including a multilingual helpline and online support groups), a provider directory, specialized resources for families (in English, Spanish and other languages), and an app for connecting to services. It also trains professionals, offers perinatal mental health certification (PMH-C), operates a psychiatric consultation program, promotes research and advocacy (e. g. , Mind the Gap initiative), and organizes conferences and public-awareness campaigns to advance maternal mental health.

📋 Description

• Answer incoming telephonic, text, and chat inquiries, conducting assessments and providing immediate psychosocial support, evidence-based information, and brief interventions • Educate help-seekers about perinatal mental health resources and services • Refer help-seekers to appropriate services and resources within approved directories • Maintain complete, accurate, detailed, and timely real-time case documentation in Salesforce • Ensure documentation adheres to established policies and procedures • Maintain professionalism in the virtual workspace and communication platforms • Interact and engage with the remote team, including communicating via Slack and other assigned mediums while on shift • Ensure privacy and confidentiality of each help-seeker and their information • Attend and participate in scheduled meetings, trainings, and development exercises for the Hotline project

🎯 Requirements

• Bachelor's degree in a related field is preferred, not required • Fluency in Spanish is required • Must be a Licensed Mental Health Clinician, Licensed Healthcare Professional with maternal and child health experience, or National/State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist • Two years' work experience in the profession with the maternal and child health population • Professional liability insurance coverage of at least $1,000,000 per occurrence and $3,000,000 aggregate • Proficiency with Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories • Ability to manage conflict and tolerate distress while assisting help-seekers • Ability to multitask and handle unpredictable and high-acuity mental health contacts • Ability to work independently and complete assignments within established instructions and practices • Ability to adapt to immediate changes in policies, procedures, processes, and guidance • Must complete and clear a Non-Sensitive Tier II - Moderate Check and Clearance background check administered by HHS • Must complete all required training • Commitment to Postpartum Support International's vision and mission • Optimal high-speed internet and ability to maintain required speeds • Quiet and secure office space for privacy and confidentiality • Ability to safely and successfully perform essential job functions and meet productivity standards • Ability to sit, stand, walk, speak, and hear regularly; extensive computer use requires hand dexterity and ability to read a computer screen

🏖️ Benefits

• Fully remote, asynchronous work environment • Healthy work-life balance • Ongoing professional development opportunities • Medical, dental, and vision coverage • Paid vacation (two weeks), holidays, sick leave, and personal days (three) • Inclusive parental leave (twelve weeks) • Resources to help balance family responsibilities • Comprehensive retirement plan option with organization-provided match • Culture where everyone feels respected, valued, and supported