Senior Engineer, Platform Tooling

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏗️ Platform Engineer

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👻 Ghost score 10%

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Presidio is a global IT solutions and services firm that designs, implements, and manages agile, secure digital platforms to help enterprise customers accelerate digital transformation. Its offerings include cloud migration and modern platforms, managed services, AI and data analytics (including agentic and private AI), cybersecurity, networking, collaboration, and lifecycle/finops and procurement/consumption financing. Presidio serves regulated and enterprise sectors such as healthcare, media & entertainment, finance, public sector and utilities.

📋 Description

• Manage and maintain Managed Services monitoring platforms under the Engineering Manager’s supervision • Serve as the primary point of contact for assigned incidents and retain ownership through resolution • Interact with peers and management via phone, instant messaging, video, and email to resolve internal issues within defined SLAs • Document actions and communications in ServiceNow • Troubleshoot monitoring devices and platforms using SNMP, WMI, SYSLOG, APIs, and related technologies • Oversee daily operation of internal and client-facing monitoring solutions, including software support, threshold adjustments, customizations, and special projects • Provide feedback to management on process improvements and areas of concern • Communicate with clients, peers, teams, and managers regarding incident and change management • Create and maintain technical documentation and define services/capabilities in clear language • Provide emergency on-call support on a rotating schedule • Test new features and functionality and help develop implementation and verification plans • Troubleshoot and resolve configuration, customization, and production issues; track vendor support cases through resolution • Support best-practice policies for supported products and submit them to the Knowledge Base • Develop additional product skills as business needs dictate • Manage assigned service tickets/tasks in personal and team queues • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree or equivalent work experience and/or military experience • 3–5 years' experience supporting enterprise IT infrastructure in an IT Operations, NOC, Managed Services, Infrastructure Operations, or Monitoring/Observability role • 2+ years' experience working with LogicMonitor • Experience writing custom LogicModules in LogicMonitor • Basic understanding of TCP, UDP, IP Addressing, Routing and Switching, VLANs, and Firewalls • Technical understanding of VMware ESXi from a monitoring perspective • Technical understanding of enterprise networking from a monitoring perspective • Technical understanding of storage solutions from a monitoring perspective • Working knowledge of Microsoft Windows and *nix operating systems • Programming/scripting with Python, Groovy, and/or Bash • Experience in log handling, parsing and enrichment • Experience in Cribl Stream and/or Cribl Edge preferred • Ability to successfully manage and operate in multi-vendor environments • Experience handling and escalating highly impacting operational issues • Strong interpersonal skills and relationship management abilities • Ability to function in a team environment and take on tasks with self-direction • Customer service skills and client focus • Strong communication skills, including communicating technical information in non-technical language • Cisco or other vendor certifications pertinent to the engineering vertical preferred • Good problem-solving skills • Ability to remain calm and courteous under stress • Ability to work on several problems simultaneously • Experience maintaining complex operational processes

🏖️ Benefits

• 5% associated travel • Emergency on-call support on a rotating schedule • Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities • Priority referrals for protected veterans