Consultant

Job not on LinkedIn

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🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $90k - $125k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

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Press Ganey

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Press Ganey is a leading provider of patient experience measurement, performance analytics, and strategic advisory solutions for healthcare organizations. The company focuses on improving the overall healthcare experience through advanced analytics and human-centered insights, helping clients enhance patient and workforce safety, employee experience, and organizational growth. With a data-driven approach, they provide interactive dashboards, industry benchmarks, and actionable insights to drive measurable impact across the healthcare sector. Press Ganey collaborates with healthcare providers, health plans, and life sciences organizations to transform care delivery and improve human experiences in healthcare.

📋 Description

• Consult with client stakeholders using Press Ganey and client data assets to respond to industry changes and identify improvement and growth opportunities • Partner with health plans and medical groups to complete data analysis, data interpretation, and process design • Lead analysis across Stars measure domains, including CAHPS, HEDIS, HOS, medication adherence, and operational measures • Conduct performance trending, cut point and gap analysis, and analyze member experience drivers • Summarize conclusions and recommendations • Train clients on Stars and member experience best practices and process improvement • Coordinate actions, delegate work, and leverage internal and client resources • Manage engagement scope, timelines, deliverables, budget, and outcomes • Lead preparation of client deliverables, including data analyses, assessments, quality reviews, training, and presentations • Build and manage successful client relationships • Serve as direct client point of contact and establish strategic working relationships • Communicate risks and recommendations to project management and influence client audiences • Plan, organize, and prioritize project activities using work plans and project management tools • Monitor CMS guidance, rate announcements, and technical specification updates and summarize implications • Support integration of Stars consulting deliverables with Hyperlift analytics and CAHPS/HOS survey insights

🎯 Requirements

• 2+ years of previous work experience in health plan quality, Star Ratings, and/or experience management • Hands-on exposure to Medicare Advantage • Experience in one or more of: HEDIS operations and rate improvement; CAHPS and member experience improvement; medication adherence and Part D measures; HOS and health outcomes measurement; Medicare Stars and NCQA government programs • Proven track record of quality or experience improvement with health plan stakeholders • Exposure to Special Needs Plans, including D-SNP, C-SNP, or I-SNP, strongly preferred • Demonstrated experience driving performance improvement initiatives • Strong data analytic skills using Excel, Access, SQL, SAS, or similar tools • Advanced MS Office skills, including Word, PowerPoint, and Excel • Ability to work under pressure, meet deadlines, and adapt quickly to multiple priorities • Bachelor’s degree

🏖️ Benefits

• Competitive benefits package • Discretionary bonus or commission tied to achieved results • Remote work arrangement • Up to 50% travel • Reasonable accommodations for qualified individuals with disabilities or disabled veterans • Diverse, inclusive and authentic workplace