Sales/Customer Service Representative

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prime Group Holdings, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

💼 Consulting

📦 Logistics

🏠 Real Estate

💰 $156M Debt Financing - Prime Group Holdings on 2025-09

Consulting • Logistics • Real Estate

Prime Group Holdings, LLC is a market-leading private equity firm and vertically integrated real estate owner-operator focused primarily on self-storage and value-add real estate investments across the U. S. , Canada and select Caribbean markets. The company manages multiple investment funds, provides in-house property and asset management, proprietary revenue and asset management technology, and serves institutional investors including sovereign wealth funds, pension plans, insurance companies, endowments, foundations and family offices. Prime emphasizes off-market deal sourcing, operational optimization, and value creation through portfolio, process and people initiatives, and reports multi-billion dollar assets under management and a large national footprint.

📋 Description

• Highlight the value of company services to new customers while delivering an outstanding hospitality experience • Communicate clearly and professionally so every guest feels valued and understood • Provide friendly, efficient support and contribute to a positive team culture • Collaborate with team members and share insights to improve service offerings • Respond promptly to every inbound call • Listen actively to understand customer needs, resolve concerns, and ensure a positive experience • Provide knowledgeable assistance regarding services, policies, and procedures • Troubleshoot and resolve customer issues, escalating complex cases as needed • Maintain accurate records of customer interactions and follow-up actions

🎯 Requirements

• High School Diploma or GED required • A genuine passion for hospitality and customer care • Strong attention to detail with the ability to meet expectations and deadlines • Ability to manage multiple tasks effectively • Experience in inbound phone sales is a plus when assisting our new customer calls and for highlighting value to our existing guests • Capability to handle sensitive and confidential information with discretion • Proficiency in Microsoft Office applications and web-based tools • Excellent written and verbal communication skills • Comfort working both independently and as part of a team • Strong problem-solving skills for handling challenging customer situations and gathering feedback for continuous improvement • A desire to grow within the company, taking pride in serving our guests • Bilingual Preferred

🏖️ Benefits

• Competitive pay • Health, dental, life, vision, short-term disability and long-term disability insurance • A 401(k) program with a company “matching” policy • Paid time off and paid holidays • Career advancement opportunities