Senior Director of Account Management

🕒 Yesterday

🇺🇸 United States – Remote

💵 $143k - $243k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Prime Therapeutics

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

Prime Therapeutics is a trusted pharmacy solutions provider dedicated to transforming health care through innovation and transparency. The company offers a wide range of services including clinical solutions for improved member outcomes, drug access and affordability, specialty drug management, and condition management for chronic health issues. With over 7,000 employees, Prime Therapeutics aims to challenge norms in the pharmacy industry, providing exceptional experiences and simplifying the complex for millions across the nation. Their mission goes beyond profit, focusing on creating transformative impacts with long-term solutions, utilizing modern technology and holistic approaches in specialty pharmacy management. Owned by mission-driven partners, Prime Therapeutics emphasizes true transparency and conflict-free service, fostering a culture of care and shared purpose in health care.

📋 Description

• Provide strategic leadership for the employer group retention function of large or complex health plans • Serve as escalation point and accountable leader for issue resolution and relationship management across employer groups • Analyze processes and data to monitor contract performance and prevent repeat issues • Develop and document standard operating procedures, reporting requirements, and operational activities • Collaborate with health plan client engagement and sales teams to maintain direct client relationships • Develop consultative, service-oriented client partnerships to maximize pharmacy spend through renewals and adoption of Prime products and services • Build relationships with key client stakeholders and exchange routine feedback on pharmacy program performance and strategic account plans • Establish and maintain cross-functional partnerships for the ASO retention team • Develop and implement go-to-market strategies and communication cadences to monitor performance and drive enterprise process improvements • Drive adoption of client communication and interaction principles across client engagement and Prime • Coordinate client experience efforts and manage client presentation template updates with opportunity and trend analysis reporting • Facilitate strategic discussions with health plan clients on ASO business performance and growth and retention strategies • Support consultant engagement strategies to grow the ASO market • Monitor industry and client market trends, challenges, priorities, products, and services to inform strategic planning • Provide market information and service or product innovation opportunities to clients and Prime teams • Conduct SWOT analyses of account management capabilities and develop improvement strategies • Document client interactions, products, and decisions in Salesforce CRM • Establish Salesforce reporting and analytics cadence and provide relationship insights • Manage department budget, staffing, performance, and employee development • Demonstrate Prime's leadership expectations with direct reports, cross-functional partners, and external stakeholders • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree in Business, Marketing, Finance, Healthcare Administration or related field, or equivalent combination of education and/or related work experience • High school diploma or GED required • 10 years of relevant client services experience in healthcare or pharmacy benefit management • 7 years of leadership / people management experience • Must be eligible to work in the United States without the need for work visa or residency sponsorship • In-depth understanding of the healthcare industry with subject matter expertise in one or more areas • Superior interpersonal, organization, prioritization, and attention-to-detail skills • Ability to facilitate meetings, resolve conflict, build consensus, establish rapport, collaborate, and influence across departments and organizational levels • Ability to balance compliance, business, and competing goals and risks while driving programs and initiatives to completion • Ability to lead multiple complex projects and strategies under pressure and strict timeframes • Ability to establish team culture, create vision, build trust, inspire action, achieve results, and develop people • Ability to develop strategic plans and deliver consultative guidance supporting client retention and product adoption • Ability to manage complex information and develop well-reasoned client solutions • Ability to work effectively in a matrixed team environment and demonstrate cross-functional leadership • Proven ability to drive process improvements and changes • Proven ability to develop, evaluate, and communicate selling strategies, presentations, and proposals • Every employee must understand and comply with job-specific security responsibilities, legal, regulatory, contractual, and internal policy requirements • Ability to perform essential job functions, with reasonable accommodations available when requested

🏖️ Benefits

• Benefits, incentives, and additional compensation are available through Prime's Benefits Page • Equal opportunity and affirmative action employer • Reasonable accommodations for employees with disabilities • Tobacco-Free Workplace

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