Field Account Manager

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Pro Serv Food Equipment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🤝 B2B

🔧 Hardware

B2B • Hardware

Pro Serv Food Equipment is a commercial kitchen equipment service company based in North Carolina that provides 24/7 emergency repairs, preventative maintenance, installation, and sales for restaurants and foodservice operations. CFESA-certified technicians handle commercial cooking equipment, refrigeration and HVAC work, and the company also offers refrigerated box truck rental to protect perishables during outages. Pro Serv serves customers across North and South Carolina with locations in New Bern, Raleigh, and Wilmington.

📋 Description

• Visit key account customers regularly to maintain relationships and ensure customer satisfaction • Follow up on open quotes and assist in closing sales opportunities • Identify opportunities for additional services, repairs, PM agreements, upgrades, and facility solutions • Assist customers with service concerns and help coordinate resolutions internally • Work closely with Key Account Managers, Dispatch, Branch Managers, and Operations Teams • Represent Pro-Serv professionally at customer locations • Help identify customer needs and communicate them internally • Review customer concerns, recurring issues, and opportunities for improvement • Assist with customer retention and long-term relationship development • Maintain detailed notes and communication updates within company systems • Support growth initiatives across all Pro-Serv divisions

🎯 Requirements

• Strong communication and relationship-building skills • Professional appearance and attitude • Self-motivated and organized • Ability to work independently and manage schedule efficiently • Strong follow-up and customer service skills • Sales or account management experience preferred • Experience in commercial service industries is a plus • Basic understanding of HVAC, Refrigeration, Cooking Equipment, or Facility Services preferred • Valid driver’s license required

🏖️ Benefits

• Competitive Pay • Company Vehicle Allowance (if applicable) • Company Phone & Tablet • Career Growth Opportunities • Strong Team Environment • Ongoing Training & Development