Clinical Navigator, Oncology/Infusion License Required

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $50 - $57 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

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PRO-spectus

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

PRO-spectus is a patient access solutions provider that assists pharmaceutical companies, medical device manufacturers, and diagnostic firms in overcoming barriers to patient access. Their team offers expertise in reimbursement support, policy strategy, and market access, leveraging innovative technology to simplify the complexities that impede patients from receiving the necessary products. Through proactive guidance and collaborative partnerships, PRO-spectus aims to optimize the patient access journey, ensuring better access to healthcare products.

📋 Description

• Conduct structured outreach to patients and caregivers throughout the treatment journey • Provide program-approved education regarding prescribed treatment, preparation, administration logistics, adherence expectations, and support resources • Identify barriers to treatment initiation, continuation, and adherence • Develop practical patient-support strategies within program scope • Route issues requiring clinical decision-making, access assistance, or additional services to appropriate providers or internal teams • Recognize and escalate urgent or potentially serious clinical concerns • Report adverse events, product complaints, medication errors, missed or delayed treatment, treatment discontinuation, and other reportable information within required timelines • Escalate questions involving diagnosis, treatment selection, dosing, treatment modification, contraindications, or other clinical decisions to treating healthcare providers • Coordinate communication and follow-up across authorized stakeholders in accordance with privacy standards and program workflows • Document outreach attempts, education provided, patient concerns, milestones, outcomes, escalations, and follow-up activities • Manage an assigned caseload while meeting quality and productivity standards • Maintain current knowledge of assigned products, disease states, treatment journeys, program resources, and approved educational materials • Communicate recurring patient, access, treatment, and operational trends to leadership • Participate in quality improvement activities

🎯 Requirements

• Current, unrestricted professional license or certification applicable to the assigned program (e.g., LPN/LVN, RN, NP, PA, SLP, OT/COTA, PT/PTA, PharmD) • Bachelor's degree in a healthcare-related field preferred, or an equivalent combination of relevant education and clinical experience • 2+ years of relevant experience in direct patient care, patient education, clinical navigation, care coordination, case management, specialty pharmacy, rehabilitation, infusion services, or patient-support programs preferred • Experience providing patient education and support through telephone, video, secure messaging, or other remote channels preferred • Strong communication, active listening, motivational interviewing, and relationship-building skills • Excellent documentation, organization, prioritization, time management, and follow-up skills • Strong critical thinking, problem-solving, analytical, and independent judgment • Ability to manage multiple active cases, follow standardized protocols, and work independently in a remote environment • Ability to support patients and caregivers across multiple stages of the treatment journey • Ability to establish trust through respectful, collaborative, and nonjudgmental communication • Proficiency with case management or CRM platforms, electronic health records, Microsoft Office, secure messaging, video communication, and related healthcare technology • Working knowledge of patient privacy, adverse event reporting, product complaint reporting, professional boundaries, and scope-of-practice requirements • Ability to work from an approved home office • Ability to support activities across U.S. time zones (EST–PST) • Ability to lift up to 15 pounds occasionally • Occasional travel for training, company meetings, or client activities

🏖️ Benefits

• Robust medical, dental, and vision plans • Life insurance and disability coverage • Tax-advantaged savings accounts • Employee Assistance Program • Home office benefits • Employee Ownership Program • Paid time off • Paid holidays • Bereavement leave • 401(k) retirement plan with employer matching • Potential performance-based bonus opportunity • Career growth opportunities • Fully remote work arrangement

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