Client Success Manager, eCommerce

🕒 June 15

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 65%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 150 days.
• Reposted once.
• No salary listed.

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ProductWind

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

📣 Marketing

📦 Logistics

🛍️ eCommerce

💰 $3.5M Seed Round - ProductWind on 2022-04

Marketing • Logistics • eCommerce

<ProductWind> is a B2B SaaS platform that helps brands launch and scale products on online retail marketplaces by activating a curated network of retail-native creators to drive buyer engagement, reviews, and sales velocity. The platform provides campaign orchestration, real-time analytics, and aggregated product feedback to improve organic relevance, reduce retail media costs, and accelerate discovery across e-commerce retailers like Amazon, Walmart, and Best Buy.

📋 Description

• Serve as the primary point of contact for a portfolio of SMB, mid-market, enterprise, and agency customers • Lead onboarding, ensuring a smooth transition from Sales to Client Success and a fast time-to-value • Train clients on ProductWind's platform and workflow best practices • Build trusted advisor relationships with key stakeholders, influencing strategic decisions across the account • Guide campaign strategy in partnership with internal execution teams to align with client goals and optimize platform performance • Analyze account health and campaign performance to identify optimization opportunities • Provide strategic recommendations that empower clients to become platform champions and product experts • Encourage testing of available solutions to maximize value and drive credit consumption toward burn-down goals • Translate performance data into clear, actionable insights for clients • Own the full renewal cycle, including forecasting, negotiation, and on-time close • Identify upsell, cross-sell, and expansion opportunities and lead them through to close • Build and present growth proposals tied to client business goals and measurable ROI • Track Gross Revenue Retention (GRR) and expansion pipeline alongside campaign performance • Address engagement risks, maintain account health, and own recovery plans for at-risk accounts • Partner with Operations, Sales, and Product to share customer insights and influence product innovation • Advocate internally for features and improvements that enhance client outcomes

🎯 Requirements

• 3+ years in client success, account management, or eCommerce campaign management • Proven track record owning a book of business against a commercial target such as a renewals quota, GRR goal, or expansion ARR • Comfort with commercial conversations including discovery, business case development, pricing, and contract negotiation • Hands-on experience with Amazon and other marketplaces (Target and Walmart preferred) • Familiarity with eCommerce advertising strategies (Paid Search, SEO, Retail Media) and marketplace ecosystems, with prior hands-on campaign execution experience a strong plus • Proven ability to manage multiple accounts in a fast-paced, high-growth SaaS environment • Strong communication, problem-solving, and project management skills • Ability to analyze performance data, conduct account audits, and present actionable recommendations • Self-starter who thrives in ambiguity and adapts quickly to change • Able to travel approximately 25% and based in a location with reliable travel access to major hubs

🏖️ Benefits

• Unlimited PTO • Choice of medical insurance (US and Canada) • Extended holiday time off

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