Director, Product Management – Client Experience

🔥 1 minute ago

🗽 New York – Remote

🗽 New York – Remote

💵 $175k - $195k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

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Progyny, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

⚕️ Healthcare Insurance

🤝 B2B

🧘 Wellness

Healthcare Insurance • B2B • Wellness

Progyny, Inc. is a company that provides comprehensive reproductive health benefits with a focus on fertility, family building, and women's reproductive health. Their services include flexible and equitable fertility benefits such as IVF, IUI, adoption, and surrogacy, catering to a global workforce. Progyny is dedicated to achieving superior clinical outcomes and exceptional member experiences through their data-driven model. They offer an extensive network of providers, ensuring high-quality, accessible care. Progyny supports over 460 companies with varied industries, aiming to redefine employer benefits with solutions that encompass every stage of life, from preconception to menopause.

📋 Description

• Define and communicate the product vision, strategy, and roadmap for Client Experience and Member Enrollment. • Own products and workflows supporting employer onboarding, file ingestion, coverage context, member identity, health plan member IDs, and enrollment quality. • Improve the accuracy, reliability, transparency, and scalability of enrollment processes. • Build tools that help teams identify and resolve enrollment errors, duplicate or unmatched members, and data-quality issues. • Lead the roadmap for internal tools used to implement new clients and transition existing clients into a new plan year. • Improve implementation workflows, readiness tracking, handoffs, and launch predictability. • Develop tools that give Client Success teams greater visibility into client configuration, enrollment performance, account health, open issues, and growth opportunities. • Partner with the Eligibility Product Lead to ensure enrollment data and coverage context support accurate benefit eligibility decisions. • Establish clear ownership, data interfaces, and shared success measures across enrollment and eligibility. • Manage, coach, and develop two direct reports. • Partner with Engineering, Design, Data, Operations, Client Implementation, Client Success, Security, Privacy, and Compliance to deliver measurable outcomes. • Lead product discovery, prioritization, delivery, adoption, and performance measurement.

🎯 Requirements

• 10+ years of product management or related experience, including experience with complex platforms, enterprise workflows, data products, or internal tools. • 3+ years of people-management experience. • Demonstrated ability to set product strategy and translate it into an executable roadmap. • Experience with enrollment, customer onboarding, file ingestion, identity matching, enterprise implementation, or similar operational processes. • Strong understanding of data validation, integrations, APIs, record matching, or identity-management workflows. • Experience partnering with engineering teams on technically complex or data-intensive products. • Ability to simplify manual and fragmented processes through scalable product solutions. • Strong stakeholder-management, communication, and prioritization skills. • Comfort working with sensitive data in a regulated environment. • Commercial judgment and an understanding of how product capabilities can support client retention and expansion.

🏖️ Benefits

• Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group • Menopause and midlife care • Health, dental, vision and life insurance options for employees and family • Free in-person, virtual and text-based mental health and wellness support • Paid time off, including vacation, sick leave, personal days and summer flex time • Company equity • Bonus program • 401(k) plan with company match • Access to on-demand legal and financial advice • Learning and development programs to help you grow professionally and a mentorship program • Company social events to include annual volunteer day and donation matching • Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office