Director, Product Management – Client Experience

🕒 July 23

🇺🇸 United States – Remote

💵 $175k - $195k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Progyny, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Progyny, Inc. is a company that provides comprehensive reproductive health benefits with a focus on fertility, family building, and women's reproductive health. Their services include flexible and equitable fertility benefits such as IVF, IUI, adoption, and surrogacy, catering to a global workforce. Progyny is dedicated to achieving superior clinical outcomes and exceptional member experiences through their data-driven model. They offer an extensive network of providers, ensuring high-quality, accessible care. Progyny supports over 460 companies with varied industries, aiming to redefine employer benefits with solutions that encompass every stage of life, from preconception to menopause.

📋 Description

• Lead the strategy and roadmap for products supporting employer onboarding, Member Enrollment, client implementation, ongoing client management, and account growth • Define and communicate the product vision, strategy, and roadmap for Client Experience and Member Enrollment • Own products and workflows supporting employer onboarding, file ingestion, coverage context, member identity, health plan member IDs, and enrollment quality • Improve the accuracy, reliability, transparency, and scalability of enrollment processes • Build tools to identify and resolve enrollment errors, duplicate or unmatched members, and data-quality issues • Lead internal tools roadmap for implementing new clients and transitioning existing clients into a new plan year • Improve implementation workflows, readiness tracking, handoffs, and launch predictability • Develop tools providing Client Success visibility into client configuration, enrollment performance, account health, open issues, and growth opportunities • Partner with the Eligibility Product Lead to support accurate benefit eligibility decisions • Establish ownership, data interfaces, and shared success measures across enrollment and eligibility • Manage, coach, and develop two direct reports • Partner with Engineering, Design, Data, Operations, Client Implementation, Client Success, Security, Privacy, and Compliance • Lead product discovery, prioritization, delivery, adoption, and performance measurement • Partner with a dedicated engineering squad and collaborate with primary stakeholders in Operations, Client Implementation, and Client Success

🎯 Requirements

• 10+ years of product management or related experience, including experience with complex platforms, enterprise workflows, data products, or internal tools • 3+ years of people-management experience • Demonstrated ability to set product strategy and translate it into an executable roadmap • Experience with enrollment, customer onboarding, file ingestion, identity matching, enterprise implementation, or similar operational processes • Strong understanding of data validation, integrations, APIs, record matching, or identity-management workflows • Experience partnering with engineering teams on technically complex or data-intensive products • Ability to simplify manual and fragmented processes through scalable product solutions • Strong stakeholder-management, communication, and prioritization skills • Comfort working with sensitive data in a regulated environment • Commercial judgment and an understanding of how product capabilities can support client retention and expansion • Candidates must be based in the United States • Candidates must be authorized to work in United States without the need for sponsorship, now or in the future • Nice to have: Experience in healthcare, benefits, insurance, HR technology, payroll, or enterprise SaaS • Nice to have: Familiarity with enrollment, coverage administration, employer data integrations, health plan member IDs, or MPI capabilities • Nice to have: Experience building tools for Client Implementation, Operations, or Client Success teams • Nice to have: Understanding of the distinction between Member Enrollment and benefit eligibility determination

🏖️ Benefits

• Paid family and parental leave • Preconception, fertility and family building benefits, including egg freezing, IVF, and adoption support • Family and pet care fund • Menopause and midlife care • Health, dental, vision and life insurance options for employees and family • Free in-person, virtual and text-based mental health and wellness support • Paid time off, including vacation, sick leave, personal days and summer flex time • Company equity • Bonus program • 401(k) plan with company match • Access to on-demand legal and financial advice • Learning and development programs • Mentorship program • Company social events, including annual volunteer day and donation matching • Flex days (3 days a week in the office) • Onsite meals and snacks for employees reporting into the NY office