Re-enrollment Specialist

Job not on LinkedIn

🔥 6 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $31 / hour

⏰ Full Time

🟢 Junior

👻 Ghost score 0%

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Project Kitty Hawk

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

💼 Consulting

📣 Marketing

📚 Education

Consulting • Marketing • Education

Project Kitty Hawk is an organization that partners with University of North Carolina (UNC) System schools to enhance access to higher education for adult learners across the state. The company focuses on empowering institutions by offering comprehensive services that span enrollment support, faculty management, program design, technology solutions, marketing, and student success coaching. Their goal is to bridge educational attainment gaps in North Carolina by providing tailored online education experiences that meet the unique needs of working adults. Project Kitty Hawk aims to make high-quality, four-year education more affordable and accessible, contributing to workforce development and lifelong learning in the region.

📋 Description

• Execute high-volume outbound contact via call, text, and email to stopped-out students. • Conduct discovery conversations to understand students’ reasons for stopping out, goals, and barriers to return. • Guide students through pathway selection and readmission or re-entry applications, confirming warm handoffs to campus contacts. • Manage a personal pipeline in Education Cloud CRM, maintaining accurate records and next actions. • Monitor contact, conversation, application-start, and campus-handoff metrics and improve results. • Conduct long-term nurturing follow-up with student completers regarding experience, success, and retention. • Maintain knowledge of readmission policies, processes, deadlines, academic standing, holds, and transfer-credit considerations across UNC System institutions. • Identify appropriate pathways, set expectations, apply operating rules, and escalate exceptions. • Capture structured data on stop-out reasons, barriers, and outcomes. • Share feedback on messaging, list and data quality, and student objections. • Flag policy changes and process friction; contribute to knowledge-base and playbook updates. • Track campus handoffs and returned outcomes to identify where students stall. • Partner with re-enrollment, registrar, admissions, marketing, operations, and analytics teams. • Ensure accuracy, completeness, and timeliness of student records and CRM data.

🎯 Requirements

• Bachelor’s degree required. • 1+ years of experience in higher education admissions, advising, re-enrollment, or student recruitment, OR equivalent experience in high-volume outbound outreach or customer success. • Preferred: Experience with readmission or registrar processes, adult and “some college, no credential” learners, or the UNC System. • Comfort and consistency with high-volume outbound calling, including persistence and resilience with cold and re-engagement outreach. • Ability to learn, compare, and accurately apply differing policies and processes across multiple institutions. • Strong discovery and listening skills, with the ability to build trust quickly with students who may feel uncertain about returning. • Knowledge of the challenges and needs specific to adult and returning learners. • Knowledge of and experience with CRM platforms (Salesforce/Education Cloud preferred) and outbound dialer or texting tools. • Attention to detail and discipline in documentation and data entry; comfort sharing data-informed feedback. • Knowledge of the Family Educational Rights and Privacy Act of 1974 (FERPA). • Ability to exercise discretion, professionalism, and good judgment and maintain confidentiality. • Ability to work in a fast-paced, newly launched program with evolving processes. • Ability to exercise sound judgment, concentrate, think, communicate, interact with others, manage multiple tasks, and cope with stressful situations and deadlines. • Ability to perform sedentary physical activity of an administrative nature, including extended periods of phone and computer use.

🏖️ Benefits

• Full medical coverage • Full dental coverage • Full vision coverage • 401K with match • Generous time-off policy • Paid volunteer time • Potential performance bonus • Remote working flexibility