Enterprise Account Manager, Creditors Rights

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Proof

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

⚖️ Legal

🔌 API

💰 $5.5M Series A on 2022-03

Legal • API • Legal Services

Proof is a comprehensive API platform that enhances workflow within legal services, particularly in job management for law firms. It provides functionalities for creating, managing, and tracking legal job specifications, billing invoices, and maintaining detailed records of servee data. The platform allows law firms to streamline processes like job assignments, document uploads, notifications, and client communications, ensuring a smooth and efficient operation within the legal domain.

📋 Description

• Lead onboarding for Creditors' Rights accounts after contract signing • Define state footprint, plaintiff client mix, reporting requirements, service attempt rules, e-filing setup, and exception handling • Set ramp milestones, volume targets, and reporting cadence during the first 30 days • Ensure platform configuration matches contracted requirements • Identify and resolve onboarding blockers such as alternative-service setup, e-filing registration, bulk upload format, and platform access • Partner with the Solutions Architect on customer success • Serve as the primary day-to-day contact for accounts • Maintain regular communication, monthly reviews, and formal QBRs for enterprise accounts • Monitor account health, including serve rate, filing SLA adherence, volume trends, open job aging, and complaint rate • Flag at-risk accounts and escalate internally • Identify and develop expansion opportunities across states, plaintiff clients, and service types • Lead commercial conversations, negotiate expanded scope, and onboard expansions • Own renewal conversations and negotiate renewal terms • Develop deep knowledge of the Proof platform and its configuration and edge cases • Understand end-to-end service of process workflows, including job creation, server assignment, attempt cadence, affidavit generation, e-filing, and billing • Learn state-specific service of process rules for active jurisdictions

🎯 Requirements

• 3 or more years of account management or client services experience in a B2B environment • Experience working with creditors’ rights law firms, law firms generally, or in the legal services space is strongly preferred • Strong organizational discipline; ability to manage a multi-account book, keep notes and CRM current, and close every open item • Clear, direct communication skills • Proactive mindset and ability to surface problems before they become crises • Comfort with operational complexity, including billing exceptions, filing delays, alt-service disputes, and e-filing issues • Ability to learn new legal and regulatory frameworks quickly • Familiarity with service of process, including service attempts, affidavit of service, e-filing, and substituted service, is strongly preferred • Prior experience with legal technology platforms, case management software, or process serving systems is strongly preferred • Exposure to compliance-driven client relationships with audit programs, vendor questionnaires, SLA reporting requirements, and formal review cadences is strongly preferred • Must comply with E-Verify/right-to-work requirements

🏖️ Benefits

• Medical, dental, vision, disability insurance, and 401k available • Work-from-home monthly stipend • Flexible time off (paid planned and sick time, and paid holidays) • Necessary equipment provided