Risk & Compliance Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $53k - $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚔 Compliance

🚫👨‍🎓 No degree required

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Logo of Proof

Proof

51 - 200 employees

Founded 2017

⚖️ Legal

🔌 API

💰 $5.5M Series A on 2022-03

Legal • API • Legal Services

Proof is a comprehensive API platform that enhances workflow within legal services, particularly in job management for law firms. It provides functionalities for creating, managing, and tracking legal job specifications, billing invoices, and maintaining detailed records of servee data. The platform allows law firms to streamline processes like job assignments, document uploads, notifications, and client communications, ensuring a smooth and efficient operation within the legal domain.

📋 Description

• Review incoming cases, prioritize them, and take action based on case type and evidence • Gather and document evidence through calls, texts, and emails • Handle standard cases independently and escalate unusual, unclear, or high-stakes situations • Follow up on open cases and record new findings regularly • Execute compliance actions, assess coverage impact, and alert cross-functional stakeholders • Handle escalation calls disputing investigation outcomes and communicate resolutions clearly • Monitor and action daily anomaly alerts and signals • Identify patterns in cases and server behavior and escalate recurring trends • Process identity document submissions and renewals, ensuring completeness and eligibility • Maintain compliance documents, action expired documents, and send outreach communications • Support internal requests and compliance-related projects • Handle account update communications and compliance outreach with contractors • Create and maintain external-facing Help Center articles • Track personal performance metrics • Collaborate across Marketplace Supply and participate in Product meetings • Submit feature requests and contribute to process improvement and scalability • Assist with account setup, compliance document collection, and activation processing • Provide ad hoc support and contribute to marketplace projects

🎯 Requirements

• 2-3 years of experience in risk and compliance, trust and safety, operations, or contractor management, preferably within a two-sided marketplace or technology platform • Demonstrated ability to conduct structured case reviews, including triage, evidence gathering, clear documentation, and sound enforcement judgment, while following established frameworks and playbooks • Familiarity with compliance documentation, credentialing, and eligibility workflows; ability to apply rules consistently across varied cases • Comfortable with data and business intelligence tools (SQL proficiency is a plus); experience tracking and owning personal performance metrics • Strong organizational and time management skills, with the ability to manage a high volume of cases across multiple case types simultaneously while maintaining thoroughness and quality • Excellent written and verbal communication skills, including experience drafting clear, professional user-facing communications and handling server escalation calls; experience with independent contractor communications preferred • A collaborative, proactive mindset with a genuine interest in platform integrity, compliance, and operational excellence • Must meet applicable E-Verify and Right to Work requirements

🏖️ Benefits

• Full time, remote, salary position • Medical, dental, vision, disability insurance, and 401k available • Phone and Internet monthly stipend • Flexible time off (paid planned and sick time, and paid holidays) • Necessary equipment provided

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