Forward Deployed Engineer – Immuware

🔥 10 minutes ago

🇺🇸 United States – Remote

💵 $120k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 0%

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Propelus

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Propelus is a company dedicated to modernizing the way professionals, employers, regulators, educators, and partners work together. It unifies three innovative brands—CE Broker, EverCheck, and Immuware—to provide comprehensive compliance and professional management solutions. Propelus empowers professionals with tools for career advancement, streamlines the compliance process, and offers a platform for professional management, continuing education, and primary source verification. Trusted by over 5 million professionals and organizations, Propelus has a mission to simplify compliance and enhance professional growth and success, particularly in the healthcare sector.

📋 Description

• Lead regular, often weekly, technical working sessions with customers • Identify, configure, script, and write code to solve customer needs • Build workflows, rules, fields, user and role management, reports, data corrections, integrations, and small platform changes • Translate Employee Health requirements, including OSHA compliance and state-specific immunization mandates, into working Immuware solutions • Challenge requirements that do not serve the customer's real goal and select simple effective solutions • Document solution designs in Notion • Update Jira with clear, well-scoped bug reports and feature requests • Turn one-off fixes into reusable templates, decision trees, or product improvements • Triage new module or record-type additions requiring a Letter of Work or ARR change to Customer Success Managers and Professional Services • Serve as the technical counterpart to Customer Success Managers on customer calls • Lead customer education, workflow walkthroughs, and retraining • Build trusted-advisor relationships with customer power users and technical contacts • Proactively identify configuration gaps and risks and execute solutions • Maintain awareness of assigned customers' environments, history, and upcoming needs • Distinguish between fixes, support tickets, and product changes • Support an active customer engagement within 30 days • Lead a solo customer engagement within 60 days • Own multiple concurrent healthcare customer engagements within 90 days • Contribute reusable playbooks and tooling and surface product feedback for scalable capabilities

🎯 Requirements

• 5+ years in a technical, customer-facing role such as solutions engineer, implementation consultant, technical account manager, or forward deployed engineer • 4–5 years navigating Azure, JavaScript, and TypeScript • Strong background in SQL and Azure SQL database management • 2–3+ years of experience operating in Notion and Jira • Proficiency in C# • Comfort reading a codebase, debugging, and writing scripts or small features • Track record of building on SaaS platforms, including workflows, rules, forms, reports, integrations, and role and permission structures • Experience handling client resolutions live virtually and through post-meeting action items • Ability to identify enterprise customer problems, outline potential issues, and own solutions through resolution • Strong written and verbal communication • Ability to lead technical working sessions with non-technical stakeholders • Ability to handle delays, bugs, and scope pushback while maintaining customer trust • Structured problem-solving and root-cause analysis for enterprise clients • Ability to adapt to novel problems and changing policies and regulations • Experience writing clear, well-scoped bug reports and feature requests • Healthcare IT, Employee Health, or occupational health experience preferred • Familiarity with immunization tracking, credentialing workflows, OSHA, and state health reporting requirements preferred • Familiarity with APIs, integrations, SQL, or scripting for data investigation and fixes preferred • Prior use of Immuware or similar platforms preferred • Legally authorized to work in the US; sponsorship is not available

🏖️ Benefits

• Employee medical insurance with up to 100% of the premium covered • HSA, FSA, and traditional medical, dental, and vision insurance options for employees and dependents • Dental and vision plans, including an option with 100% of the premium covered for employees • 20–30 days of annual PTO for full-time US employees based on tenure • 14 paid holidays for US-based teams • One floating holiday • One paid birthday holiday during the birth month • 16 hours of Volunteer Time Off • Additional leave options • Compliance with more favorable state and local leave laws • 401(k) with company matching • Financial planning education and resources • Lifestyle Spending Account for wellness, meditation apps, WFH equipment, fresh produce, and other eligible expenses • 24/7/365 Employee Assistance Programs, including counseling, legal and financial services, and child and elder care referrals • Carrot Fertility & Hormonal Support • Beyond Med discounted elective care plan • Spot Pet Insurance • For eligible LATAM employees: health insurance with 100% of employee premiums covered • For eligible LATAM employees: Propelus Flex Club monthly benefits points and discounts • For eligible Colombia employees: 18 national holidays • For eligible Costa Rica employees: 12 national holidays • Company-paid life insurance for eligible LATAM employees • Remote-first, global and distributed work environment • Anniversary trips for employees celebrating 10- and 20-year work anniversaries • Professional development allowance • Equal opportunity workplace