Real Estate Coach

Job not on LinkedIn

🔥 29 minutes ago

🤠 Texas – Remote

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💵 $60k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 7%

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Logo of Property Leads

Property Leads

11 - 50 employees

Founded 2022

🏠 Real Estate

📣 Marketing

🤝 B2B

Real Estate • Marketing • B2B

Property Leads is a company that specializes in generating leads for real estate professionals. They provide targeted marketing solutions that help agents and brokers connect with potential clients, streamlining the process of buying and selling properties. Their services are designed to enhance the efficiency and effectiveness of real estate transactions.

📋 Description

• Own the retention strategy for high-risk accounts • Personally engage at-risk clients to understand concerns, rebuild trust, and retain partnerships • Develop customized retention plans for strategic and high-value customers • Monitor customer health metrics and identify churn risks • Track and report monthly retention metrics, save rates, and revenue protection • Build and maintain executive-level relationships with VIP and enterprise clients • Conduct regular business reviews and provide proactive, white-glove service • Act as the executive escalation point for strategic customer issues • Identify opportunities to increase customer investment through additional products, services, or expanded usage • Partner with Sales and Customer Success on expansion opportunities • Develop account growth strategies and drive upsell and cross-sell initiatives • Generate referrals and collect testimonials • Coach the Customer Success team on retention • Design and deliver retention training on objection handling, negotiation, and relationship management • Create and improve best practices, call outlines, and standard operating procedures • Mentor Customer Success Managers on difficult conversations and complex customer situations • Analyze churn trends, identify root causes, and recommend process and customer-experience improvements

🎯 Requirements

• 5+ years in Customer Success, Account Management, Sales, Client Services, or Retention Leadership • Proven success reducing customer churn and growing existing accounts • Strong negotiation and conflict resolution skills • Experience managing executive-level client relationships • Ability to coach and develop high-performing customer-facing teams • Strong analytical skills with experience using CRM and customer success platforms • Excellent communication, leadership, and presentation skills • Real Estate Investing Experience strongly preferred

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