Customer Service – Product Engineering

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🗽 New York – Remote

🗽 New York – Remote

💵 $60k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ProSlide

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2023

🏭 Manufacturing

🔧 Hardware

🤝 B2B

Manufacturing • Hardware • B2B

ProSlide is a designer and builder of water park attractions and slide systems, supplying engineered, patent-backed rides and play zones for water parks, indoor parks, and hotels/resorts around the world. For nearly four decades the company has developed a broad product portfolio (water coasters, high-speed racers, TornadoWAVE, FlyingSAUCER, RocketBLAST, RideHOUSE, etc. ), earned 100+ awards and 50+ patents, and completed installations at 750+ water parks globally. ProSlide offers end-to-end services from concept and design through installation, verification, and long-term support, positioning itself as a B2B supplier of physical attraction hardware and park solutions.

📋 Description

• Handle and acknowledge incoming customer service requests through the electronic ticket system • Troubleshoot and resolve customer queries related to product operation and performance • Provide clients with guidance and recommendations on operation and maintenance of commissioned products • Support third-party contractors on warranty and out-of-warranty service work • Explore project opportunities with clients for product enhancements and upgrades • Assist with regional Ride Commissioning projects through site work or oversight of assigned commissioning personnel • Develop standard operating procedures and work instructions for department functionality • Interface with channel partners to resolve reported field issues • Compile formal site reports for initial commissioning and customer service visits • Maintain the commissioned “as-is” baseline for ProSlide after-sales modifications • Support control of nonconforming material through Non-Conformance Reports (NCR) • Travel to client sites for planned activities and urgent service requests • Support clients globally during peak timeframes

🎯 Requirements

• Bachelor’s Degree or Technologist/Technician in Manufacturing, Electrical, Industrial or Mechanical Engineering • A combination of hands-on work experience and education will be considered in lieu of identified educational requirements • 3-5 years in a similar customer-facing role and environment • Hands-on experience using handheld tools at client sites • Experience working directly with end customers through electronic and verbal communication • Understanding of DC and AC principles, including motor controls such as VFD(s) • Experience using mechanical tools, multimeters and validation test equipment • Proficiency with MS Office applications, including Excel and Word • Ability to interpret mechanical, electrical and plumbing drawings • Comfortable using E-drawing or Solidworks to review parts • Interpersonal and team leadership skills • Time management and organizational skills in a technical environment • Understanding of product life-cycle management • Analytical, problem-solving and sound business judgment skills • Willingness to travel as required • Understanding of fiberglass technology and production methods • Experience performing minor fiberglass and gelcoat repairs in the field

🏖️ Benefits

• Travel opportunities at times for participation related to Ride Commissioning during peak seasonal opening • Opportunity to travel to client sites for client engagement opportunities and service work • Inclusive and accessible workplace and hiring practices • Reasonable accommodations during the application process

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