Customer Service Advocate I

🔥 6 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $17 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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BlueCross BlueShield of South Carolina

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1946

🏥 Healthcare

💼 Consulting

⚖️ Legal

Healthcare • Consulting • Legal

BlueCross BlueShield of South Carolina is a leading health insurance provider that offers a variety of health plans, including individual and family plans, Medicare options, and group health plans. The organization focuses on providing coverage and resources for members, employers, and healthcare providers, ensuring access to quality healthcare services. With a commitment to promoting healthier lifestyles and supporting community health, BlueCross BlueShield of South Carolina plays a vital role in the healthcare landscape of the region.

📋 Description

• Provide prompt, accurate, thorough, and courteous responses to telephone, written, web, or walk-in customer inquiries • Research inquiries and initiate or process adjustments to resolve customer issues • Coordinate with other departments to resolve problems • Respond to, research, and assist with priority inquiries and special projects • Document inquiries accurately • Provide management with feedback regarding customer problems, questions, and needs • Maintain accurate records of complaints and customer comments • Recommend procedural and technical changes based on daily operations • Follow through on complaints until resolved or report them to management • Maintain knowledge of quality work instructions and company policies • Maintain departmental productivity, quality, and timeliness standards • Identify and report or refer suspected fraudulent activity and system errors

🎯 Requirements

• High School Diploma or equivalent • Excellent verbal and written communication skills • Strong human relations and organizational skills • Ability to handle high stress situations • Good judgment skills • Strong customer service skills • Ability to learn and operate multiple computer systems effectively and efficiently • Basic computer operating skills • Ability to use standard office equipment • Must have lived in the US for at least three out of the last five years for applicable CMS residency requirements • Associate Degree preferred • 2 years of customer service or call center experience preferred • Knowledge of word processing, spreadsheet, and database software preferred • Must work Monday-Friday, 40 hours per week • Must be available for scheduled training hours and regular work schedule in Central Time

🏖️ Benefits

• Subsidized health plans, dental and vision coverage • 401k retirement savings plan with company match • Life Insurance • Paid Time Off (PTO) • On-site cafeterias and fitness centers in major locations • Education Assistance • Service Recognition • National discounts to movies, theaters, zoos, theme parks and more • Six weeks of initial training • Diverse and inclusive workplace with opportunities to develop skills and advance careers • Reasonable accommodations for disabilities, pregnancy-related conditions, and sincerely held religious beliefs

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