Account Manager

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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ProviderSoft

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

📚 Education

⚕️ Healthcare Insurance

SaaS • Education • Healthcare Insurance

ProviderSoft is a specialty software provider for early childhood programs, focusing on enhancing operational efficiency and compliance. Their software offers comprehensive tools for case and data management, billing, invoicing, and documentation, aimed at providers in early intervention, behavioral services, and school-based programs. Customers benefit from features such as real-time secure data access, electronic filing, and flexible workspaces that allow case management from any location. ProviderSoft is known for its exceptional customer support and its ability to help organizations improve productivity, compliance, and financial returns. It caters to various types of private practices and educational institutions.

📋 Description

• Manage current client accounts by building and maintaining relationships • Provide exemplary customer service via email and phone • Serve as the liaison between Clients and ProviderSoft development staff • Provide training and other onboarding services to new Client accounts and conduct as needed support conference calls • Understand Client needs at a level of detail sufficient to define functional requirements • Document system functionality and its use • Demonstrate new functionality and communicate Client feedback • Communicate system update information and other ProviderSoft news to accounts • Conduct Client audits and negotiate audit increases with current accounts • Utilize internal tools and procedures for screen sharing, recording training materials, creating documentation, support tracking, and any other way to aid in the support of accounts

🎯 Requirements

• Bachelor’s degree preferred • Understanding of business requirements and the ability to translate these into functional and efficient support for Clients • Self-Motivated; Ambitions to manage accounts independently and effectively • Exceptional written and verbal communications skills • Creative thinker and an attention to detail • Hard working and an ability to wear many hats • Seeks positive criticism and ways to improve efficiency regularly • Computer savvy: familiarity with multiple programs, browsers, recording and screen sharing tools, etc. • Desire and talent for working with people; ability to positively affect difficult business negotiations

🏖️ Benefits

• Health insurance • Professional development opportunities