Tier 3 Service Desk Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Platinum Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Platinum Technologies is a forward-thinking technology company that specializes in crafting cutting-edge solutions to enhance the end-user experience efficiently and securely. The company offers a range of services such as Cyber Operations, Digital Modernization, Information Assurance, Low Code Development, Cloud, Artificial Intelligence, and Data Solutions. With a culture centered on inclusivity, innovation, and ethical integrity, Platinum Technologies focuses on transforming possibilities into game-changing solutions that have a positive impact on the world. It supports clients by delivering performance-based and outcome-driven solutions that provide a return on their investment. Comprising a skilled team of professionals, the company is committed to fostering a collaborative environment where growth, learning, and mentorship drive the development of revolutionary solutions.

📋 Description

• Provide Tier 3 technical support for endpoint migration, deployment, provisioning, and post-migration stabilization • Troubleshoot complex Windows endpoint issues involving operating systems, drivers, applications, profiles, authentication, networking, peripherals, and device configuration • Support device replacement, operating system upgrades, hardware refreshes, profile/data migration, application deployment, and user cutover • Investigate and resolve migration failures, deployment errors, application compatibility issues, configuration problems, and recurring endpoint incidents • Serve as the escalation point for Tier 1 and Tier 2 Service Desk teams and provide technical guidance and knowledge transfer • Partner with Endpoint Engineering and other technical teams to identify root causes and develop remediation strategies • Support Microsoft Intune, Microsoft Configuration Manager (SCCM/MECM), Autopilot, or comparable endpoint management technologies • Troubleshoot Microsoft 365, Teams, Outlook, OneDrive, authentication, VPN, printing, and other endpoint services • Assist with endpoint security controls, including device compliance, encryption, endpoint protection, and security policy troubleshooting • Develop and maintain technical documentation, knowledge articles, troubleshooting procedures, and migration runbooks • Analyze incident and migration data to identify trends, recurring failures, and opportunities for automation or process improvement • Participate in migration waves, cutovers, hypercare, and scheduled deployment activities • Coordinate with vendors and third-party support organizations when escalation is necessary • Ensure incidents and service requests are accurately documented and resolved according to service management processes

🎯 Requirements

• Candidates must hold an active Secret clearance • Requires High School Diploma or equivalent and 2+ years of prior relevant experience • 5+ years of experience in enterprise IT support, desktop engineering, endpoint management, or service desk operations • Demonstrated experience providing Tier 3 / advanced technical support in a large enterprise environment • Strong troubleshooting experience with Windows 10/11 endpoints and Microsoft 365 • Hands-on experience with Microsoft Intune, MECM/SCCM, Autopilot, Group Policy, and Active Directory/Entra ID • Experience supporting enterprise endpoint migrations, hardware refreshes, operating system upgrades, or large-scale device deployments • Strong understanding of DNS, DHCP, TCP/IP, VPN, Wi-Fi, and authentication • Experience troubleshooting endpoint applications, drivers, peripherals, certificates, profiles, and system configuration • Ability to analyze logs and system information to isolate complex technical issues • Strong incident management, problem management, and root-cause analysis skills • Must maintain and be 8570 compliant • Excellent written and verbal communication skills • Ability to work independently while collaborating effectively across technical teams

🏖️ Benefits

• Professional and leadership development • Occasional after-hours support when required