Senior Manager – Telesales

Job not on LinkedIn

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

☎️ Telesales

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pure Talk Limited

WebsiteLinkedInAll Job Openings

2 - 10 employees

📡 Telecommunications

🤝 B2B

Telecommunications • B2B

Pure Talk Limited is a telecommunications company that specialises in reducing fixed-line costs for small and medium-sized enterprises (SMEs). The company focuses on delivering cost-saving solutions around business phone lines and related fixed-line services for other businesses.

📋 Description

• Own monthly and quarterly targets for gross adds, conversion rate, and revenue per call across all brands • Build and execute sales strategies for new activations, plan upgrades, device sales, ports, and add-on features • Identify conversion gaps and launch corrective action plans • Partner with Marketing on campaigns, promotions, and offer launches • Lead, coach, and develop Telesales Supervisors • Drive performance through scorecards, incentive programs, contests, and recognition • Manage performance improvement plans and terminations with HR • Develop future supervisors through structured development • Partner with Workforce Management on forecasts, schedules, intraday staffing, and break adherence • Monitor service level, answer rate, AHT, adherence, and occupancy; adjust coverage to protect sales • Coordinate with outsourced vendor partners and hold them to shared KPIs • Ensure sales practices meet FCC and CPNI requirements • Own the sales QA framework, including call monitoring, calibration, and coaching follow-through • Work with Training to design sales curriculum, scripts, rebuttals, and product knowledge • Deliver daily, weekly, and monthly performance reporting to senior leadership • Use CRM and BI data to identify trends, test changes, and measure results • Manage the telesales budget, including headcount, overtime, and incentive spend

🎯 Requirements

• 5+ years in contact center sales • 3+ years managing supervisors or multiple teams • Proven record of hitting or beating sales targets in a high-volume inbound environment • Working knowledge of contact center metrics, including conversion, AHT, service level, adherence, and occupancy • Hands-on experience with a CRM, an ACD platform, and Excel or a BI tool for performance analysis • Knowledge of FCC and CPNI consumer-protection rules • Strong coaching, communication, and conflict-resolution skills • Wireless, MVNO, prepaid, or telecom sales experience preferred • Experience managing outsourced vendor partners to shared KPIs preferred • Background in workforce management or sales analytics preferred

🏖️ Benefits

• Remote work arrangement • Independent contractor (1099) engagement • Flexibility to provide evening and weekend support as needed • Occasional travel of up to 10% to Telrite office locations or vendor sites

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