Client Partner – Advertising

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 0%

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PurpleLab

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏥 Healthcare

💊 Pharmaceuticals

☁️ SaaS

💰 $12.7M Series A - Purple Labs on 2007-09

Healthcare • Pharmaceuticals • SaaS

PurpleLab is a real-world data and analytics company that provides validated, standardized healthcare datasets and a multimodal analytics platform (HealthNexus®) to help life sciences, payers, providers, agencies/media, and financial clients turn real-world data into actionable insights. Their offering centers on large-scale claims, provider, eligibility, remittance, EHR, and mortality datasets (billed as 16B+ annual claims) and supports real‑world evidence, campaign measurement, network intelligence, and operational analytics. PurpleLab positions itself as a flexible partner offering data access, pre-built analytics, and full-service consulting to accelerate drug development, advertising measurement, payer/provider network optimization, and other healthcare analytics use cases.

📋 Description

• Onboard new customers and build deep relationships with existing clients. • Work cross-functionally with clients, sales, and product teams to drive adoption and outcomes leading to renewals, expansion, and advocacy. • Collect and analyze customer outcome data and feedback to develop onboarding and retention strategies and inform the product roadmap. • Participate in pre-sales activities, including product demos and trial engagement. • Support post-sale onboarding, engagement, expansion, and renewal activities. • Leverage PurpleLab’s extensive data set and understand the pharmaceutical ad-tech ecosystem across media planning, activation, and measurement from agency and DSP/platform perspectives. • Advise prospective and new customers to ensure successful onboarding, engagement, renewals, and relationship expansion. • Represent the customer voice in product, marketing, and sales processes. • Serve as the primary contact for customer onboarding, end-user training, and post-go-live support. • Collaborate with engineering and development teams to configure the software platform and troubleshoot customer-reported technical issues. • Advise platforms and agencies on media planning, measurement, data licensing, and customer AI-driven initiatives. • Provide customer insights to maximize platform value and help grow the customer base. • Stay informed about competing products and services. • Perform other duties supporting business needs and company objectives.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Computer Science, or a related field is required. • 5+ years customer success experience in agency/media planning setting with a focus on Pharma is required. • Ad-tech experience is required. • Experience with SQL or other data analytics tools is required. • Deep experience with onboarding and relationship management in a B2B environment. • Demonstrated ability to achieve hands-on results working cross-functionally with sales, marketing, and product teams. • Solid writing and presentation skills to translate detailed content into impactful client success documents. • Skills of successful candidates include being proactive, collaborative, customer-focused, detailed, persistent, active listeners, and resourceful. • Requires solid project management, planning, and organizational skills with good attention to detail; ability to work independently as well as part of a team.