Customer Onboarding Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 11%

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PushPress

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🏨 Hospitality

🍽️ Food & Beverage

💰 $11M Series A on 2022-08

Healthcare • Hospitality • Food & Beverage

PushPress is a comprehensive gym management software platform designed to help gym and studio owners streamline their business operations. The platform provides a wide range of features including member management, billing, workout tracking, and lead engagement automation. PushPress integrates with various tools such as Stripe, Slack, and Google Analytics to enhance functionality. The platform aims to simplify the management of gym-related tasks while providing data-driven insights to help make better business decisions. By offering tools tailored specifically for fitness businesses, PushPress enables gym owners to focus on fostering a strong community and improving member retention.

📋 Description

• Guide new clients through setup of PushPress products, including key configurations, integrations, and initial workflows • Deliver onboarding through a mix of one-on-one calls and Intercom-based support • Educate clients on workflows aligned to their business goals and operating model • Track onboarding progress and proactively follow up to remove blockers • Collaborate with Support and Operations teams to identify and close onboarding gaps • Review and update Help Docs and customer training material to improve onboarding clarity • Identify early churn signals and escalate risks to Support or Operations teams • Provide how-to guidance via chat for customers in the onboarding phase • Develop deep product expertise across the PushPress platform and stay current on new releases, feature updates, and best practices • Lead scaled onboarding programs and own early churn identification and mitigation strategies • Own the onboarding experience from kickoff through launch, sequencing setup tracks and managing dependencies across products • Drive Time to First Value, onboarding CSAT, and early retention

🎯 Requirements

• Strong working knowledge of the PushPress product suite, including platform configuration and core workflows • Experience leading customer onboarding, implementation, or setup projects in a SaaS environment • Comfort delivering onboarding over video, screen share, and live troubleshooting sessions • Strong project management skills with consistent follow-up and milestone ownership • Clear, confident communication with the ability to explain technical concepts simply • High attention to detail and disciplined use of systems and tracking tools • Empathy and calm under pressure when supporting customers who feel overwhelmed • Ability to context-switch fluidly between calls, chat support, and follow-up work throughout the day • Comfort screen sharing across desktop and mobile environments during live onboarding • Proven ability to manage multiple onboarding timelines at once without losing quality • Strong written and verbal communication that builds trust and momentum • Comfort working in CRM systems to track progress, risks, and outcomes • Ability to adapt onboarding approaches to different business models and client needs • Ownership mindset with accountability for outcomes, not just meetings completed • Comfort working asynchronously with cross-functional partners • Two or more years of experience in SaaS onboarding, implementation, or client-facing roles • Demonstrated ability to manage customers through multi-step, multi-week setup processes with consistent follow-through • Familiarity with PushPress products preferred but not required • Daily tools: Intercom, HubSpot, Zoom, Slack, Google Workspace

🏖️ Benefits

• Equity Incentive Plan • Flexible Paid Time Off (and Public Holidays) • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (Company Sponsored 401k with Match) • Life Insurance • Family Leave (Maternity, Paternity) • Work From Home Stipend • Wellness Stipend