HR Operations Supervisor – Payroll

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🕒 June 16

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Puzzle 🧩🚀

WebsiteLinkedInAll Job Openings

11 - 50 employees

💸 Finance

☁️ SaaS

💳 Fintech

Finance • SaaS • Fintech

Puzzle 🧩🚀 is a modern accounting platform designed for the AI era, providing smart accounting solutions for startups, founders, and accounting firms. It offers real-time financial insights, automatic bookkeeping, and tax compliance tools, all integrated with popular financial technologies like Stripe and Brex. Puzzle automates repetitive accounting tasks, enabling users to focus on financial planning and strategic decision-making. By supporting day-one tax compliance and offering an ecosystem of partner services, Puzzle enhances the financial management experience and supports business growth. It is particularly advantageous for startups seeking to streamline financial operations and reduce reliance on traditional software like QuickBooks.

📋 Description

• Provide operational supervision, development, support, and guidance to the Managed Payroll Team. • Proactively and consistently facilitate clear and effective employee and client communication. • Create and deliver proactive employee training sessions for the team based on client needs and opportunities. • Lead and facilitate collaboration internally and externally to establish client success. • Manage all elements of the internal recruiting and onboarding process for new hires to the Managed Payroll Team. • Support team members in the creation of SOPs for processes and procedures related to Managed Payroll service and support. • Work in collaboration with the HR Operations Manager and/or Director of Managed HR Services to address service improvements, allocation of resources, and strategic planning. • Own, address, and create action plans for complex escalations and provide support to team and clients accordingly. • Responsible for recurring supervisory duties including but not limited to employee performance management, time and attendance tracking, payroll management and approval, and internal employee onboarding and offboarding. • Identify and implement process improvements, including the development of additional payroll support services. • Build and maintain employee client portfolios that align with organizational goals and workload standards. • Ensure accurate and timely payroll processing across a multi-client portfolio while adhering to internal SLAs and compliance requirements. • Uphold strong internal controls and maintain audit-ready documentation at all times. • Foster a culture of accountability, teamwork, and continuous improvement within the Managed Payroll organization.

🎯 Requirements

• Bachelor’s degree and/or a minimum of three (3) years in related human resources experience preferred. • A minimum of two (2) years of supervisory experience in a fast-paced environment preferred. • A minimum of two (2) years in related HCM experience preferred. • Advanced understanding of HR and payroll best practices. • Excellent written and oral communication. • Effectively learn and navigate a variety of HR systems and platforms such as payroll, benefits, applicant tracking systems, and HRIS. • Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment. • Deliver clear and effective presentations. • Handle sensitive and confidential information.