Onboarding Coach

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 23 days.
• No salary listed.

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Puzzle

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Puzzle is a staffing and recruiting firm that connects businesses with top Latin American technology talent. They specialize in engineering staff augmentation and building dedicated engineering teams—providing developers, product managers, QA, and other technical roles to help companies scale. Puzzle focuses on nearshore, technical staffing for organizations seeking skilled IT and engineering professionals.

📋 Description

• Lead live quickstart/onboarding calls with new customers • Guide customers through platform setup and confirm alignment with initial demo goals • QA setup items completed by the Setup Team in Asana • Direct customers to relevant Docebo LMS resources for self-serve learning • Track and report time-to-value and time-to-live milestones • Own a portfolio of roughly 100–150 live customer accounts after onboarding • Monitor usage and adoption trends and proactively re-engage customers whose usage drops • Maintain a consistent communication cadence with customers • Remain the primary point of contact throughout the customer lifecycle • Track onboarding milestones in Asana and customer training progress in Docebo • Escalate setup gaps or blockers to the Setup Team or Account Management

🎯 Requirements

• Experience in customer success, onboarding, or client-facing coaching/training roles • Comfortable learning and navigating new software platforms quickly • Strong written and verbal communication skills • Able to manage a high-volume portfolio of 100–150 accounts with consistency and organization • Preferred: experience in the collision repair industry • Must be legally authorized to work in the United States

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