Head of Account Management

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 25%

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Pylon

WebsiteLinkedInAll Job Openings

1 - 10 employees

💳 Fintech

🤝 B2B

Fintech • B2B

Pylon is building the embedded mortgage infrastructure platform, designed to streamline and integrate mortgage services into various products within weeks, rather than years. Their mission is to create a unified mortgage-as-a-service infrastructure that facilitates innovative lending experiences. Pylon is backed by notable investors, including Conversion Capital, Fifth Wall, QED, and Peter Thiel.

📋 Description

• Own the end-to-end broker-facing operational experience • Define service standards, response-time expectations, escalation paths, and operating cadences • Build systems for pipeline visibility, broker communication, and issue resolution • Partner with Processing, Underwriting, Closing, Sales, Product, and Engineering to eliminate recurring friction and handoff failures • Establish KPIs for service quality, responsiveness, pipeline health, escalations, and manual touches • Identify which broker problems should be solved operationally and which should become product improvements • Build and develop the team as needed, without defaulting to headcount as the primary scaling mechanism • Enable dramatic loan-volume growth without degrading broker experience or creating a large reactive coordination layer • Improve underlying product and workflows so recurring broker issues increasingly disappear

🎯 Requirements

• Deep experience in wholesale mortgage operations, ideally in account management or broker operations • Experience operating at substantially higher loan volume than Pylon handles today • Demonstrated ability to design and improve operating processes, not simply administer an existing system • Strong understanding of mortgage workflows and the broker experience • Excellent judgment, urgency, communication, and cross-functional leadership • Comfortable working directly with Product and Engineering in a rapidly changing environment

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