Administrative Assistant

🔥 6 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Administrative Assistant

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Pyramid Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🧘 Wellness

Healthcare • Wellness

Pyramid Healthcare is an integrated behavioral healthcare system that provides personalized treatment for substance use disorders, mental health conditions, and eating disorders across multiple levels of care (detox, inpatient, outpatient) and via telehealth. Founded in Altoona, PA, it operates a family of programs and affiliated brands focused on clinically integrated, person-first care, workforce education and training, and multi-state expansion to improve recovery outcomes and community well-being.

📋 Description

• Answer incoming phone calls, emails, and inquiries from families, referral sources, and stakeholders in a professional, compassionate manner. • Provide general program information, clarify next steps in the admissions or referral process, and answer questions as appropriate. • Review client records to confirm information (e.g., admission status, appointment times, assigned clinician, discharge plans) when authorized. • If unable to answer a question directly, identify and connect the caller with the appropriate department or staff member. • When necessary, gather accurate information and ensure a timely follow-up call or email with the requested details. • Maintain a calm, empathetic, and solutions-focused demeanor, especially in emotionally charged conversations. • Document all calls, messages, and follow-ups in the electronic health record (EHR) or customer management system. • Ensure accurate logging of contact information, call outcomes, and follow-up actions. • Coordinate with internal departments (admissions, clinical, medical, billing, etc.) to ensure consistent communication across the organization.

🎯 Requirements

• High School diploma required. Bachelor’s degree preferred. • Experience in administrative functions preferred. • Experience within the behavioral healthcare field preferred. • Strong verbal and written communication skills; able to interact with empathy and professionalism. • Proficient in data entry and able to learn electronic systems quickly. • Strong attention to detail, organization, and follow-through in a remote work environment. • Ability to manage sensitive information and maintain confidentiality. • Works collaboratively with internal teams and adapts to changing needs and priorities.

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Flexible Spending Accounts • Life Insurance • Paid Time Off • 401(k) with Company Match • Tuition Reimbursement • Employee Recognition Programs • Referral Bonus opportunities • And More!