Customer Success Manager

🔥 4 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $85k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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QAD

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1979

🏭 Manufacturing

📦 Logistics

🍽️ Food & Beverage

Manufacturing • Logistics • Food & Beverage

QAD is a company specializing in enterprise resource planning and industrial transformation solutions. Their Adaptive Enterprise platform helps businesses optimize processes, align people with technology, and manage critical business challenges. QAD's offerings include software for manufacturing, inventory management, supply chain planning, quality management, and global trade compliance. Their solutions serve a range of industries, including automotive, consumer products, food and beverage, industrial manufacturing, and more. The company focuses on becoming an adaptive enterprise by integrating advanced scheduling and data-driven insights.

📋 Description

• Drive customer retention and growth through adoption, support, and value demonstration • Own and develop Digital and Smart Business Engagement model customers • Nurture and support customers throughout the customer journey • Meet regular renewal and customer satisfaction targets • Drive customers to become referenceable • Develop, maintain, and deliver Customer Journey artifacts • Track all customer-related interactions and updates in Salesforce • Monitor customer growth and personnel changes • Increase customers’ utilization of QAD products • Partner with global sales executives regarding customer issues, support escalations, events, and growth • Support deal execution as needed, including coordination with customer procurement groups • Notify sales executives of opportunities with existing customers and new leads • Work flexible hours based on customer needs and milestones • Travel internationally occasionally

🎯 Requirements

• Bachelor’s or Master's degree • 3 to 5+ years of sales-related, project implementation, and/or customer service experience • 2–4 years of ERP/SaaS software experience is a plus • Ability to meet renewal and customer satisfaction targets • Ability to analyze data and identify patterns or trends using analytical tools and methods • Ability to draw meaningful insights from data for decision-making • Ability to persuade peers and gain buy-in for proposed changes or initiatives • Ability to articulate thoughts and ideas confidently • Ability to provide constructive feedback • Active participation in team meetings and discussions • Ability to build rapport with clients through active listening and empathy • Ability to independently handle routine client interactions and resolve common issues • Ability to build rapport with colleagues across departments • Ability to promote cross-functional partnerships in knowledge sharing and best practices • Work authorization in the United States required • Employer does not offer sponsorship • Flexible availability based on customer needs and milestones • Ability to travel internationally occasionally

🏖️ Benefits

• Bonus plan • Medical coverage • Dental coverage • Vision coverage • 401(k) plan with company match • Short-term disability coverage • Long-term disability coverage • Life insurance • Paid time off • Parental leave • Well-being programs • Flexible hours • Opportunity for growth and professional development • Collaborative culture • International travel opportunities