Senior Support Engineer, ERP

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 MX$600k - MX$730k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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QAD

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1979

🏭 Manufacturing

📦 Logistics

🍽️ Food & Beverage

Manufacturing • Logistics • Food & Beverage

QAD is a company specializing in enterprise resource planning and industrial transformation solutions. Their Adaptive Enterprise platform helps businesses optimize processes, align people with technology, and manage critical business challenges. QAD's offerings include software for manufacturing, inventory management, supply chain planning, quality management, and global trade compliance. Their solutions serve a range of industries, including automotive, consumer products, food and beverage, industrial manufacturing, and more. The company focuses on becoming an adaptive enterprise by integrating advanced scheduling and data-driven insights.

📋 Description

• Deliver technical support for QAD and Progress products • Engage directly with customers and partners through CRM, telephone, email, and internet-based tools • Diagnose and resolve complex technical issues related to QAD applications and Progress databases • Perform installations, upgrades, and configurations of QAD products • Perform Progress DBA tasks, including database optimization, backups, and troubleshooting • Manage highly complex and escalated cases • Create and maintain detailed documentation of issues and resolutions • Develop reusable solutions and training materials shared globally • Collaborate with team leads, peers, R&D, and Product Management • Develop and share training content focused on complex case resolution and technical troubleshooting • Participate in shift rotations, weekend shifts, and potential on-call coverage to support global customers 24/7

🎯 Requirements

• 3-4 years of relevant experience supporting enterprise products • Strong problem-solving skills and ability to manage high-priority cases in a fast-paced, customer-centric environment • Proficiency debugging and troubleshooting Unix, Windows, internet, and network environments • Programming knowledge in C, C++, Unix scripting, and Progress • Expertise in Progress DBA tasks, including database optimization, backup/restore, and performance monitoring • Strong Linux skills and basic SQL knowledge • Experience with QAD product installation, configuration, and administration • Hands-on ERP support experience, including QAD, SAP, Oracle ERP, or Dynamics 365 • Experience installing, upgrading, and configuring ERP systems • Experience troubleshooting system-level issues, performance optimization, and configuration challenges • Experience performing advanced troubleshooting and database management, including backups, restores, and optimization • QAD PKS or other relevant industry certifications are a plus • Eager to learn • Time management • Multitasking capabilities • Willingness to participate in shift rotations, weekend shifts, and potential on-call coverage

🏖️ Benefits

• Fully remote role in Mexico • Flexible scheduling approach • Opportunities for growth • Training content development and knowledge-sharing opportunities • Equal opportunity workplace committed to diversity, equity and inclusion