Customer Success Manager

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $65k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Qoria

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

🏥 Healthcare

📚 Education

Consulting • Healthcare • Education

<Qoria> Qoria is a global technology company focused on keeping children safe and well in their digital lives by connecting schools, families and communities with digital safeguarding, parental control and cyber-safety education solutions. The company provides platforms and services used by thousands of schools and millions of families worldwide (brands include Linewize, Smoothwall, Qustodio and ySafe), delivering tools for student digital wellbeing, monitoring, content control and educational programs to prevent harm and support mental health online.

📋 Description

• Retain and increase ARR from existing customers within a defined territory • Build relationships and become a trusted advisor and advocate for customers • Identify customer challenges early and work cross-functionally to address them • Maintain accurate CRM data, including contact, product, and broader district data • Increase usage and grow customers within the Linewize Suite through upsell and cross-sell • Maintain a high retention rate within the customer base • Manage a portfolio of existing customers through email outreach, phone calls, meetings, and product check-ins • Support customer adoption of the Linewize Product Suite through solution-oriented support and expansion efforts • Increase customer satisfaction and enjoyment of the Linewize Product Suite • Use data analysis and training to enhance customer usage and promote customer success

🎯 Requirements

• 2+ years of Account Management/Customer Success experience, preferably in technology or SaaS • Experience supporting multiple products and expanding customers into new products through upsell/cross-sell • Bachelor’s degree or 4+ years of equivalent work experience • Edtech experience preferred • High level of business acumen • Proficiency with MS Office, Google Workspace, and CRM software • Excellent communication and presentation skills • Great interpersonal skills • Ability to quickly build and maintain relationships • Ability to prioritize customers/projects and manage multiple escalations • Strong organizational and time management skills • Comfortable using data to inform outreach, calendar management, and task assignment • Desire to solve customer problems and grow customer usage and product base • Ability to work effectively as part of a team to ensure customer success • High level of empathy for customers and internal stakeholders

🏖️ Benefits

• Employee Share Scheme • Enhanced holiday & family leave • Tech Allowance • Benefits • Regular company wide lunch and learn sessions • Career progression opportunities • Exposure to industry leading tech, developed in-house • Supportive environment