Front Desk & Operations Coordinator

🔥 58 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Quality Home Care Michigan

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

🏥 Healthcare

👥 B2C

🧘 Wellness

Healthcare • B2C • Wellness

Quality Home Care Michigan is a provider of non-medical in-home care services serving families across Oakland, Macomb, and Wayne Counties in Michigan. The company offers personal care assistance, companionship, meal preparation, light housekeeping, and medication logs, with flexible scheduling from 4 to 24 hours and a Family Portal for real-time updates. Caregivers are background-checked, trained, and insured, and the agency emphasizes transparent, compassionate, family-centered support.

📋 Description

• Answer and manage incoming customer inquiries • Gather required information for residential and commercial jobs • Enter customer, project, measurement, scheduling, and job information into company software and spreadsheets • Ensure job files are complete and follow up for missing information • Schedule estimates and on-site measuring appointments • Coordinate appointments between customers, estimators, and technicians • Confirm appointments and communicate schedule changes • Document and enter measurements and job specifications • Build and manage technicians' daily schedules • Coordinate installations, measurements, service calls, and field appointments • Handle cancellations, rescheduling, technician changes, and scheduling conflicts • Communicate schedule updates to customers and technicians • Manage product and material orders • Coordinate with vendors on pricing, specifications, availability, lead times, order status, and delivery timelines • Compare purchase information with job specifications and follow up on delayed or incomplete orders • Maintain organized vendor communication and purchase records • Cross-reference measurements across estimates, field measurements, orders, invoices, and job records • Verify dimensions, quantities, product types, finishes, hardware, and other specifications • Escalate questionable or inconsistent measurements • Prepare and send customer invoices • Follow up on outstanding balances and process customer payments • Maintain accurate payment records and verify invoices against completed work • Assist with payroll preparation and employee time information • Verify technician hours before payroll submission • Maintain administrative records • Learn and utilize Smart Glazier, Microsoft 365, Outlook, and Excel • Help implement software, modules, automations, workflows, and operational systems • Identify inefficient processes and help create streamlined procedures

🎯 Requirements

• Excellent written and verbal American English communication skills • Exceptional attention to detail • Strong organizational and time-management skills • Ability to manage multiple active jobs simultaneously • Ability to work independently without constant supervision • Strong follow-through and accountability • Excellent computer skills and strong Microsoft Excel skills • Experience using Microsoft 365 and Outlook • Ability to learn unfamiliar software quickly • Comfort working with tape-measure measurements and fractions down to 1/16 of an inch • Ability and willingness to cross-reference and triple-check important information • Professional telephone and customer-service skills • Ability to remain organized while handling last-minute changes and interruptions • Comfortable communicating through Microsoft Teams and Zoom video calls • Consistent availability Monday-Friday, 9:00 AM-6:00 PM Eastern Time • Own professional work-from-home setup with required equipment and uninterrupted availability during scheduled hours • Experience in glazing, construction, home improvement, contracting, installation, dispatching, estimating, or a similar field strongly preferred but not required • Prior Smart Glazier experience is a plus but not required • Ability to quickly learn and confidently use new software is required

🏖️ Benefits

• 100% remote position • Professional work-from-home setup requirements, including a modern computer, reliable high-speed internet, backup internet, power backup, noise-canceling headset, webcam, and quiet private workspace