Customer Service

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🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Qurate Retail Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🛒 Retail

📱 Media

🛍️ eCommerce

Retail • Media • eCommerce

Qurate Retail Group is a collection of six prominent retail brands including QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. The company focuses on providing a unique shopping experience by merging retail with entertainment, curating products and experiences for a wide audience. Operational across various countries such as the U. S. , UK, Germany, Japan, Italy, Poland, and China, Qurate aims to deliver fun and engaging shopping experiences. With a commitment to diversity, equity, and inclusion, Qurate Retail Group prides itself on fostering a culture of growth, innovation, and community impact. Their business model leverages digital and television platforms to attract highly discerning shoppers while also emphasizing corporate responsibility and sustainable retail practices.

📋 Description

• Answer inbound customer calls for Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands • Problem-solve and de-escalate unique customer situations • Promote products and improve sales while maintaining high call volume • Handle high-volume inbound customer inquiries • Offer additional products during each customer interaction • Assist callers with questions and personalize each customer experience • Confirm refunds, take payments, place orders, and analyze account data • Report to an assigned Customer Service Supervisor

🎯 Requirements

• Must reside in Ohio • 12+ months of service experience • Ability to provide a distraction-free work-from-home environment • Ability to learn and work in a virtual environment with a set schedule and structured day • Ability to communicate with varied customer styles, peers, and leaders • Ability to navigate multiple systems and screens • Ability to follow computer system requirements • Ability to troubleshoot personal technical problems, partnering with IT when needed • Ability to work a 40-hour full-time schedule including a weekly weekend shift • Ability to work in a high-paced, high-volume call environment

🏖️ Benefits

• $0.50 automatic increase after 6 months • Opportunity for advancement and upward mobility across the QVC Group family of brands • Competitive compensation • Paid time off • Employee assistance program • Parental leave • Paid volunteer hours • Company discounts • Health care benefits starting on day 1 • 401(k) • Tuition reimbursement benefits