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QA Performance Claims Specialist

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Logo of Qurate Retail Group

Qurate Retail Group

10,000+ employees

Founded 1986

đź›’ Retail

📱 Media

🛍️ eCommerce

Retail • Media • eCommerce

Qurate Retail Group is a collection of six prominent retail brands including QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. The company focuses on providing a unique shopping experience by merging retail with entertainment, curating products and experiences for a wide audience. Operational across various countries such as the U. S. , UK, Germany, Japan, Italy, Poland, and China, Qurate aims to deliver fun and engaging shopping experiences. With a commitment to diversity, equity, and inclusion, Qurate Retail Group prides itself on fostering a culture of growth, innovation, and community impact. Their business model leverages digital and television platforms to attract highly discerning shoppers while also emphasizing corporate responsibility and sustainable retail practices.

đź“‹ Description

• Review and assess proposed product performance claims against industry, regulatory, and company requirements in an unbiased, professional manner. • Validate claimed product features and benefits by analyzing technical substantiation such as clinical studies, technical data sheets, and testing reports. • Guide vendors on required claim support and ensure final approved claims align with the level of substantiation provided. • Partner with Legal to keep approved claims compliant with FTC requirements, truth-in-advertising standards, and expected customer experience. • Provide technical guidance, training, and root-cause-driven CAPA support to resolve recurring claim issues and strengthen stakeholder knowledge. • Track vendor and process performance to identify trends and drive corrective actions and QA process improvements that increase efficiency and speed to market.

🎯 Requirements

• Strong experience reviewing, analyzing, and interpreting complex technical documents, clinical studies, and large data sets to assess product performance claims, with a strong beauty background preferred. • Deep knowledge of performance claim substantiation methods, industry standards, and regulatory requirements including FTC, FDA, CPSC, and Prop 65. • Solid background in quality or technical environments, with 5+ years of experience applying quality standards and understanding how product claims and features impact customer experience. • Technical certification or relevant degree preferred, ideally in the physical or natural sciences.

🏖️ Benefits

• competitive compensation • paid time off • an employee assistance program • parental leave • paid volunteer hours • amazing company discounts • health care benefits starting on day 1 • 401(k) • tuition reimbursement benefits

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