ServiceNow ITSM Engineer – Federal Health

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 25%

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Rackner

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11 - 50 employees

💼 Consulting

🎖️ Defense

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Consulting • Defense • Artificial Intelligence

Rackner is a technology company specializing in applying emerging technologies to mission-critical problems in both the public and private sectors. As a Kubernetes Certified Service Provider, Rackner's experienced engineers manage large clusters in production environments for major organizations. The company focuses on cloud-native solutions, DevSecOps, AI, and platform development to modernize business-critical applications. Rackner is also involved in developing innovative systems using Edge, IoT/Mobile, and VR technologies. The company has been recognized on the Inc 5000 List of Fastest Growing Companies and has secured significant contracts with the Department of Defense and the Department of Homeland Security.

📋 Description

• Configure and maintain ServiceNow ITSM capabilities supporting incident management, service requests, and daily service operations • Maintain incident and request routing, assignment rules, and SLA definitions, including pause handling and service-level tracking • Build and maintain service catalog items, provisioning workflows, and operational dependency documentation • Implement approved platform changes, coordinate technical handoffs with release-management stakeholders, and maintain supporting records and documentation • Investigate configuration issues, troubleshoot workflow behavior, and collaborate with technical teams to improve platform reliability and operational efficiency • Support occasional site go-lives and exercises, including onsite assistance with designated ServiceNow field-service or mobile configurations when needed • Prepare monthly SLA evidence extracts and supporting technical records for operational reporting and assurance reviews • Collaborate with engineering and service-management teams to support federal healthcare technology operations

🎯 Requirements

• ServiceNow Certified System Administrator (CSA) certification • At least 3 years of hands-on ServiceNow IT Service Management (ITSM) administration experience, including configuration and maintenance of operational service-management capabilities • Eligibility for a Tier 3 federal background investigation • Willingness and ability to travel occasionally for site go-lives and exercise support • ServiceNow Certified Implementation Specialist — IT Service Management (CIS-ITSM) certification (preferred) • Experience with ServiceNow Field Service Management (preferred) • Supporting a Defense Health Agency (DHA) ServiceNow environment (preferred)

🏖️ Benefits

• Medical, dental, vision, life, and disability coverage • 401(k) with a 100% company match up to 6% • Paid time off and paid holidays • Professional development and company-supported certifications • Home-office equipment and remote-work support • Fitness and wellness reimbursement • Weekly pay and team events • Benefits are subject to applicable plan terms and eligibility requirements

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