Dispatcher

🔥 11 hours ago

🤠 Texas – Remote

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💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Logo of Radiant Plumbing & Air Conditioning

Radiant Plumbing & Air Conditioning

51 - 200 employees

Founded 1999

🏗️ Construction

📦 Logistics

🛍️ eCommerce

Construction • Logistics • eCommerce

Radiant Plumbing & Air Conditioning is Texas’s leading provider of plumbing and air conditioning services, operating in Austin and San Antonio. They offer a comprehensive range of services including emergency heating and air repair, plumbing solutions, drain cleaning, and air quality improvement. With a commitment to customer satisfaction and quality workmanship, Radiant ensures that homeowners can rely on them for all their maintenance and repair needs, available 24/7.

📋 Description

• Organize and coordinate daily schedules based on call priority and technician ability • Dispatch and debrief technicians • Monitor the performance of service technicians • Communicate with customers in a timely and effective manner • Understand sales goals and help hold the team accountable • Quickly adjust schedules as priorities change throughout the day

🎯 Requirements

• ServiceTitan experience is required • Experience in the home service industry is highly preferred • Strong attention to detail • Sound critical thinking and problem-solving skills • Ingenuity and resourcefulness • Ability to multitask • Ability to provide a 5-star customer experience • Empathetic and upbeat attitude • Ability to thrive under pressure • Driven for excellence • High School Diploma or GED • 1+ year of dispatch experience, preferably dispatching technicians • Proficiency with Microsoft Office or Google Suite • Strong ability to multitask and switch priorities quickly • Excellent organizational and communication skills

🏖️ Benefits

• Medical, Dental and Vision Insurance • Pet Insurance • Work from home! • Employee Discounts • 401(k) with 4% company match • PTO, Paid Holidays and Paid Parental Leave • Company-provided laptop, monitor and headset

Apply Now

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