Director, Application – Technical Service

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

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Ralliant

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏭 Manufacturing

🎖️ Defense

🏥 Healthcare

💰 $2G Debt Financing on 2025-05

Manufacturing • Defense • Healthcare

Ralliant is a global precision technologies company that develops and delivers engineered components, assemblies and systems to enable electrified and digital products. It positions itself as a partner to engineers across industries — including life‑saving medical equipment and defense systems — and emphasizes precision, manufacturing excellence, continuous improvement (the “Ralliant Business System”), and a portfolio approach to accelerate customer innovation. Ralliant communicates a focus on serving industrial and engineered end markets through manufacturing and precision technology capabilities.

📋 Description

• Lead and develop Application Support, Field Service / Technical Service and Regional FAE capabilities under one operating model • Hire and build the Regional FAE team aligned initially to East, Central and West • Establish engagement and handoff models between Account Managers, Regional Sales Leaders, Application Support, FAEs, Field Service, Product and Engineering • Identify customer process needs, pain points, applications and sockets, converting opportunities into specifications, trials and wins • Raise the technical and application capability of the commercial team through coaching, field engagement, tools and structured training • Improve Application Support through qualification, escalation, lead-routing standards and measurable service levels • Lead Field Service / Technical Service with focus on response, resolution, first-time fix, recurring issue reduction and customer satisfaction • Create feedback loops from field and application issues into Product, Quality, Operations and Engineering • Partner with Regional Sales Leaders on strategic accounts, major opportunities, competitive conversions and resource prioritization • Define KPIs and operating cadence for applications and technical services • Shape the long-term technical organization and talent strategy as the business scales

🎯 Requirements

• 10+ years in industrial automation, process instrumentation, hygienic processing or a closely related technical market • Demonstrated leadership of customer-facing application engineering, sales engineering, technical service or similar teams • Strong technical-commercial judgment with the ability to connect customer processes and applications to revenue opportunities • Experience working with distributors, system integrators, OEMs and end users • Track record building teams, improving processes and driving change across functions • Strong executive communication, coaching and talent-development skills • Comfort operating as a working leader in a transformation environment

🏖️ Benefits

• Equal opportunity employment • Reasonable accommodations for applicants with disabilities