Senior Director, Customer Innovation

🕒 September 24

🇺🇸 United States – Remote

💵 $210.6k - $285k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 8%

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• Open for 47 days.
• Jobs at this company usually fill in 28 days.

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Rapid7

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🔒 Cybersecurity

Cybersecurity

Rapid7 is a cybersecurity company that provides a range of solutions designed to secure cloud, identity, and endpoint products. The company's Command Platform utilizes artificial intelligence to offer deep insights into cybersecurity threats and vulnerabilities. Rapid7's offerings include Managed XDR for continuous monitoring, detection, and incident response, as well as tools for attack surface management, vulnerability management, and threat intelligence. The company is known for its open-source projects like Metasploit and Velociraptor, which aid in vulnerability research and enhancing cybersecurity frameworks. Rapid7 also emphasizes community and culture, contributing to diversity, equity, and inclusion, and engages in public policy advocacy to strengthen cybersecurity on a broader scale. They serve over 11,000 global companies and deliver expert analysis on attack trends and emergent threats through Rapid7 Labs.

📋 Description

• Serve as a critical business driver and executive leader overseeing Rapid7's specialized technical sales organization, including Sales Engineering Specialists, Forward Engineering, Labs, and the Sales Engineering Center of Excellence (COE) • Transform these entities into a cohesive, scalable, and highly strategic engine that directly impacts global revenue and product innovation • Formulate and deliver an end-to-end macro strategy encompassing Sales Engineering Labs, COE, and Forward Engineering teams with clear, outcome-oriented milestones • Develop a comprehensive 12-month organizational roadmap transitioning the team from tactical support to a unified, strategic ecosystem aligned with global business goals • Transition the sales engineering integration unit from basic connector builders to an enterprise-grade platform Forward Engineering team capable of advancing architectural vision • Cultivate a robust internal talent pipeline by transitioning from day-to-day management to organizational depth, mentoring successors, and formalizing execution plans for frontline leaders • Build and maintain formal succession and development frameworks within the COE to raise engineering standards and leadership capabilities • Partner with Worldwide Sales Leadership to define, audit, and document field requirements for specialist sales engineering resources versus territory sales engineers • Present data-driven business cases highlighting the strategic necessity, ROI, and resource scaling of each specialist function ahead of annual planning cycles • Maintain a highly visible executive presence in high-stakes corporate settings, driving cross-functional alignment and navigating organizational change

🎯 Requirements

• 10+ years of experience leading technical sales or systems engineering teams within cybersecurity, with at least 4+ years managing multi-tiered organizations (managing managers) • Demonstrated technical operations mastery, with proven experience overseeing complex technical infrastructure groups such as Cloud/On-Prem Demo Labs, Centers of Excellence, or Technical Enablement functions • High conceptual familiarity with Forward Engineering and systems architecture, including API ecosystems, security orchestration (SOAR), technology integrations, and enterprise security platforms • Strong financial and operational acumen, with experience structuring headcount models, proving ROI on technical overhead, and mapping engineering performance to revenue attainment metrics • High-stakes mediation skills and self-awareness to manage conflict, adapt to challenging group dynamics, and maintain an active, commanding leadership voice under pressure • Ability to think big and act small — breaking massive organizational goals into time-bound milestones, executing rapidly, and pivoting effectively based on business metrics • Ability to establish clear ownership, roles, and responsibilities within highly complex technical matrices, relentlessly delivering value over mere activity • Exceptional resilience and communication during periods of organizational evolution, actively driving alignment and understanding the rationale for change • Ability to build global internal networks and integrate diverse technical perspectives to make efficient, transparent decisions that maintain organizational momentum • A commitment to embodying our core values, fostering a culture of excellence that drives meaningful impact and collective success

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