Client Success Associate

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $65k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RealPage, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $18.6M Post-IPO Equity - RealPage on 2022-01

Consulting • Logistics • Marketing

RealPage, Inc. is a provider of property management software and services focused on the rental housing and broader real estate markets. The company offers cloud-based (SaaS) platforms and AI-driven tools for leasing, resident experience, revenue and financial management, utility and sustainability, vendor and spend management, smart building integrations, and analytics—serving multifamily, affordable, student, senior, single-family and commercial property operators. RealPage’s solutions are designed for property management companies, owners, investors and vendors to streamline operations, increase revenue, and improve the resident experience.

📋 Description

• Contribute to client-facing Client Success processes, policies, playbooks, and values • Document internal processes and create scalable infrastructure for a superior client experience • Support Client Success Managers with key accounts and relationships with platform users and data partners • Help implement and support API and custom dashboard projects • Monitor the Intercom ticketing system for prompt responses and resolutions • Support quarterly business review decks and collaborative client engagements • Assist with client business outcomes, loyalty, retention, renewals, and expansion opportunities • Cultivate client references and case studies with Marketing, Product, and Sales • Channel client feedback to the product team and help resolve client issues and escalations • Assist clients in evaluating new data sources • Develop, maintain, coordinate, and monitor project plans and schedules • Keep project documentation current and properly stored • Prepare and distribute project status reports covering milestones, risks, and issues • Document meeting minutes, action items, and follow-up tasks • Track deliverables and team responsibilities and deadlines • Provide administrative support to the lead project manager, including scheduling meetings and coordinating travel • Maintain project management tools and software

🎯 Requirements

• Recognized qualification in Business Administration, Project Management, or a related field • 2-4 years of experience in project coordination, project management, or a related administrative role • Experience working in a fast-paced, dynamic environment, preferably in the tech or real estate industry • Familiarity with agile delivery and project management methodologies and frameworks • Strong organizational skills with the ability to manage multiple tasks and projects simultaneously • Attention to detail and a high level of accuracy in documentation and reporting • Excellent verbal and written communication skills • Ability to effectively communicate with project team members, stakeholders, and clients • Proficiency in project management software and tools (e.g., Monday.com, JIRA) • Strong Microsoft Office skills, particularly in Excel, Word, and PowerPoint • Effective time management skills with the ability to prioritize tasks and meet deadlines • Ability to work collaboratively with cross-functional teams and build strong working relationships • Experience in facilitating team meetings and discussions • Flexibility to adapt to changing project requirements and priorities • Ability to work independently and take initiative in a fast-paced environment • Experience providing administrative support to senior project managers or executives • Ability to handle confidential and sensitive information with discretion