Customer Support Engineer

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Rebuy Engine

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🛍️ eCommerce

🤖 Artificial Intelligence

☁️ SaaS

💰 $17M Series A on 2023-02

eCommerce • Artificial Intelligence • SaaS

Rebuy Engine is a fully connected end-to-end personalization platform powered by AI, designed to enhance e-commerce experiences. The platform aids businesses in creating intelligent shopping experiences through data-driven insights, personalized product recommendations, and seamless integrations with major e-commerce platforms like Shopify Plus. With a focus on increasing conversion rates and average order value (AOV), Rebuy Engine empowers merchants to streamline their sales processes, optimize merchandising strategies, and ultimately drive more revenue across the customer journey.

📋 Description

• Providing technical support for Merchants and Partners through our internal ticketing system. • Creating new documentation or updating existing documentation as required. • Preparing reports on technical issues that require further investigation or action by other departments within the company. • Resolving complex technical issues by analyzing problems, testing solutions, and recommending changes to existing systems. • Installing new software and upgrading existing software to ensure that it continues to function properly. • Coordinating with other departments within the company to ensure that any issues are addressed quickly and efficiently. • Troubleshooting problems with software programs and networks to identify and resolve issues. • Suggesting improvements in work processes, procedures, or policies to increase efficiency and productivity.

🎯 Requirements

• BS degree or equivalent work experience. • At least 1-3 years of relevant work experience in a JavaScript environment. • Experience with frontend frameworks (e.g. React, Vue, Angular) and performant SaaS environment. • Comfortable understanding of HTML and browser development tools for debugging, testing, and optimizing. • It’s a bonus if you’ve got experience in: remote work environments, start-ups, SaaS or managed services, Atlassian // Jira, Scrum // Agile, and omni-channel support (customer chat).

🏖️ Benefits

• 100% free health, dental, and insurance for you and your family. • Flexible vacation policy. • Generous holiday schedule. • Parental leave and sick policy. • 401(k) retirement plans for U.S. employees. • TFSA and RRSP retirement plans for Canadian employees. • 3% contribution of gross salary, irrespective of location.