Tier 3 Technical Analyst

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CENTEGIX

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔐 Security

📚 Education

⚕️ Healthcare Insurance

💰 Private Equity Round on 2021-08

Security • Education • Healthcare Insurance

CENTEGIX is a company that provides innovative safety and security solutions designed to save critical time during emergencies. Their offerings include a layered safety platform featuring a mobile panic button, incident-activated video, visitor management, critical incident mapping through their Safety Blueprint, and more. These solutions are tailored to a variety of sectors including K-12 education, higher education, healthcare, commercial industries, and government/public safety. CENTEGIX focuses on enhancing situational awareness and rapid response capabilities to protect and empower staff and first responders in urgent situations.

📋 Description

• Analyze large datasets of device telemetry, metrics, and error logs to identify performance trends and system anomalies • Collaborate with Product Management to extract, define, and document clear technical and functional specifications for new firmware • Collaborate with Product Management to define and execute test cases to measure hardware and firmware efficiency under various network conditions • Assist Tier 3 Engineers investigating complex technical escalations from customer support to isolate firmware bugs, hardware defects, or environmental interference • Use data from devices to identify occurrences rates and patterns • Translate raw data from device and system logs into real real business needs by creating dashboards and technical reports for Product Management and Engineering teams to drive data-backed product decisions • Partner with Engineering, Developers, Product Managers, and Quality Assurance teams to validate device performance after software and hardware rollouts • Collaborate with customers as needed to test in real world environments to replicate issues for data collection and/or validate proposed fixes are successful

🎯 Requirements

• Bachelor’s degree in Computer Science, IT, or equivalent experience • 2–4 years of experience in data analysis, data engineering, or QA testing, specifically working with CPE hardware • Proven ability to not just report what the data says, but explain what the data means for the company’s bottom line and customer experience • Proficiency in data visualization tools like Domo, Tableau or Power BI • Strong ability to interpret complex data structures and log files • Familiarity with cloud platforms (AWS, Google Cloud) and big data technologies (Snowflake)

🏖️ Benefits

• Remote first work environment; we offer workplace flexibility • Fifteen days of PTO plus twelve company holidays • Three days of paid Sick Leave and one floating holiday • Monthly device(s) reimbursement • Up to $2500/year reimbursement for eligible education expenses • We offer a range of Healthcare plans to meet your needs (medical, dental, vision) • 401(k) Plan with 4% employer contribution to help you plan for the future • Employee Referral Bonus • Charitable Program Match