Technical Support – Solutions Specialist

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🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Motive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚗 Transport

🤖 Artificial Intelligence

🏢 Enterprise

Transport • Artificial Intelligence • Enterprise

Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.

📋 Description

• Act as the primary technical point of contact for customers, handling inquiries with professionalism and ownership. • Deliver best-in-class technical support and troubleshooting, resolving issues quickly and effectively within agreed SLA’s. • Collaborate closely with Professional Services to plan and execute field upgrades or patches when needed. • Engage with Product R&D teams for in-depth technical analysis and long-term solutions. • Create and maintain clear, high-quality knowledge base articles for both internal and external audiences. • Share your expertise by conducting informal training sessions and capturing lessons learned across teams. • Stay up to date with industry trends, emerging technologies, and best practices. • Actively contribute to the continuous improvement of our products, services, and internal processes.

🎯 Requirements

• A Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (certifications are a plus). • Strong experience in software implementation, system integration, and technical support. • Working knowledge of programming languages such as Java, Python, and SQL, as well as APIs and data integration tools. • DBA Skills - MariaDB / Maxscale / Oracle EE / Oracle Golden Gate • Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues. • Clear and confident communication skills —able to explain technical topics to both technical and non-technical audiences; fluency in English. • A proactive, customer-centric mindset with a proven ability to build long-term client relationships. • Comfort working with complex business solutions and collaborating across multiple teams. • Experience with Home Device Manager or IMPACT products is a strong plus. • Willingness to participate in a 24x7 on-call rotation.

🏖️ Benefits

• Health insurance • Professional development opportunities