Customer Support Engineer

🔥 1 hour ago

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Unily

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

☁️ SaaS

⚡ Productivity

💰 Private Equity Round on 2019-06

Enterprise • SaaS • Productivity

Unily is a leading enterprise experience platform (EX) specializing in delivering advanced digital workplace solutions for organizations worldwide. It focuses on enhancing internal communications, employee engagement, and collaboration through a suite of features including AI-powered intranets, enterprise social networks, and comprehensive employee experience software. Unily integrates with major software like Microsoft Office 365, Google Workspace, Workday, and Salesforce to provide seamless employee journeys and improve organizational velocity. It serves a diverse range of industries including manufacturing, technology, financial services, and more. Unily has been recognized as a leader in the intranet platform industry by notable analyst reports such as the Forrester Wave and Gartner Magic Quadrant.

📋 Description

• You will be the frontline problem solver for our clients—owning the end‑to‑end case lifecycle and ensuring every interaction is fast, insightful, and high‑quality. • You’ll combine technical troubleshooting, product expertise, and AI‑assisted investigation to deliver world‑class support across regions in a follow‑the‑sun model.

🎯 Requirements

• 2–4 years of experience in technical or customer support (SaaS preferred) • Strong troubleshooting skills and ability to learn complex systems quickly • Excellent communication and multitasking abilities • Experience with CRM/ticketing tools (ServiceNow) and AI technologies • A collaborative mindset and curiosity to deepen product and domain expertise • A customer‑obsessed approach to problem‑solving

🏖️ Benefits

• Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. • Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. • The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. • Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. • We offer medical, dental and vision coverage at 96% of the payroll cost at the employee-only coverage level and cover 80% for employee plus dependent levels. • 1x your annual salary in Life and AD&D coverage at no cost to you. • 5% match on your 401(k) and no vesting schedule after your first 90 days. • Our commitment to sustainability and giving back to the community. We are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.