Director, Account Management, Pharma

🔥 1 hour ago

🌽 Illinois, Louisiana, +4 more states – Remote

🌽 Illinois – Remote ⚜️ Louisiana – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

💵 $155k / year

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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RedSail Technologies

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 null on 2024-07

Healthcare • Consulting • Logistics

RedSail Technologies is a provider of integrated pharmacy software and services that empower community, long-term care, outpatient, and chain pharmacies. The company builds cloud-based pharmacy management systems, claims and transaction processing (PowerLine pharmacy switch), clinical and patient-engagement programs, merchant and payment solutions (RedSail Pay, RxCash+), copay and billing services, and other pharmacy workflow tools to help pharmacies improve medication access, adherence, and operating margins. RedSail also operates a large pharmacy network and offers partner programs for pharma and strategic partners.

📋 Description

• Lead and develop a team of at least three Pharma Account Managers • Set account strategy, operating cadence, service standards, account assignments, and KPIs • Hire, onboard, coach, and develop Account Managers; conduct 1:1s and account reviews • Own retention, renewals, and growth across RedSail’s pharmaceutical manufacturer portfolio • Maintain renewal forecasts, flag risks, and coordinate pricing, legal, and finance approvals • Drive upsell and cross-sell opportunities across brands, therapeutic areas, and RedSail solutions • Establish monthly performance reporting, quarterly business reviews, and annual executive reviews • Personally lead QBRs for top-tier accounts • Oversee program implementations from sales handoff through launch and ongoing support • Serve as executive sponsor and first leadership escalation point for strategic accounts • Lead cross-functional collaboration with Sales, Marketing, Product, Clinical and Data, Implementation, PMO, Finance, and Legal/Compliance • Champion AI tools for account research, QBR preparation, performance analysis, health scoring, and renewal risk detection • Implement account health scoring, playbooks, CRM standards, and capacity planning • Report portfolio health, renewal forecast, expansion pipeline, implementation progress, and staffing needs to commercial leadership • Partner with Marketing on case studies, ROI analyses, and reference customers • Perform other duties as assigned by RedSail Technologies management

🎯 Requirements

• Bachelor’s degree in business, marketing, life sciences, or a related field OR equivalent combination of education and relevant work experience • At least eight (8) years of professional experience in account management, client success, or commercial roles serving pharmaceutical manufacturers • 3+ years directly managing and developing account management or client success professionals • 5+ years managing strategic pharmaceutical manufacturer accounts with proven renewal, retention, and expansion results • Demonstrated success growing existing accounts through upsell and cross-sell, including multi-product and multi-brand expansion • Data fluency and ability to turn program performance and account health data into clear recommendations • Expert at leading QBRs and executive business reviews • Strong implementation and project management skills • Sound judgment under pressure and ability to resolve escalations • Strong negotiation and contract management skills • Working knowledge of pharma commercialization, including patient support, affordability and copay, adherence, pharmacy channel, HIPAA, and promotional guidelines • Proficient in leveraging AI tools and CRM platforms, with a track record of driving adoption across a team • Executive presence and ability to guide difficult conversations, build credibility with senior client stakeholders, and influence without authority • Experience with a pharma commercialization partner, hub or patient services provider, or digital patient engagement platform preferred • Advanced understanding of the pharmacy channel preferred • Advanced knowledge of the U.S. market access, reimbursement, and affordability landscape preferred • Experience building account management playbooks, health scoring, and operating cadences preferred • Experience with point-of-care, retail media, or digital advertising programs for pharma brands preferred • Reliable and consistent internet access • Up to 30% travel required • Must be able to use Microsoft Teams, computer, printer, and routine office equipment

🏖️ Benefits

• Variable bonus through the Director, Account Manager Pharma Compensation Program • Paid time off • Medical insurance • Dental insurance • Vision insurance • 401(k) with a 5% company match • Fitness bonus • Professional development opportunities • Programs that support overall well-being • Hybrid or remote work at a RedSail office • Up to 30% travel

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