Business Account Coordinator

Job not on LinkedIn

🔥 8 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $38.8k - $50.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Redwing Shoes

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏭 Manufacturing

🛒 Retail

👗 Fashion

Manufacturing • Retail • Fashion

Redwing Shoes is a leading American footwear company that specializes in manufacturing and selling high-quality work and lifestyle boots and shoes for both men and women. Established in 1905, the company offers a wide range of products, including safety toe shoes, waterproof boots, and classic moccasins, as well as accessories like socks, hats, and shoe care products. Redwing Shoes is known for its durable and rugged designs, catering primarily to workers and heritage footwear enthusiasts. The company also provides repair services and maintains a strong focus on heritage style and quality craftsmanship.

📋 Description

• Deliver remarkable customer service to Industrial Customers and Retailers making inquiries about products, services, and the Red Wing for Business Program • Collaborate with the Industrial Team to assist in account management • Coordinate and implement account and program setup • Support business advantage accounts with account setup, program setup, account changes, concern investigation and resolution, and customer communication • Collaborate with the Industrial Team to ensure smooth onboarding of new accounts • Partner with Red Wing for Business on account changes and ensure systems are consistent and accurate • Investigate and resolve disputes • Assist participating retailers with business advantage account questions • Maintain knowledge of products, pricing, procedures, and relevant industry changes • Educate customers about products and services and recommend appropriate product solutions • Identify customer needs and provide solutions via phone and email • Assist with e-commerce online orders

🎯 Requirements

• High school diploma or equivalent required • Minimum of 4 years of experience in customer service, account coordination, account management support, sales support, or a related customer-facing role • Experience resolving customer inquiries and providing support through phone, email, and other communication channels • Experience managing detailed information, maintaining accurate records, and working within multiple systems • Demonstrated ability to deliver exceptional customer service with professionalism, empathy, and a solutions-oriented approach • Strong problem-solving, organizational, and time-management skills with attention to detail • Excellent verbal and written communication skills • Ability to build positive relationships with customers and internal business partners • Ability to support account setup, maintenance, and customer program administration while managing multiple priorities • Ability to work independently and collaboratively in a team environment • Ability to investigate and resolve customer concerns in a timely and professional manner • Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook • Experience using CRM platforms, preferably Salesforce • Experience working with order management systems and customer service applications • All offers of employment are contingent on satisfactory results of a background check • Preferred: Experience supporting B2B customer accounts, industrial customers, or retail partner programs • Preferred: Experience with customer onboarding, account maintenance, and program implementation • Preferred: Familiarity with invoice review and basic accounting concepts, including credits, debits, and billing adjustments • Preferred: Experience supporting e-commerce orders and online customer transactions

🏖️ Benefits

• Medical, dental, and vision coverage • Health savings and flexible spending accounts • Life and disability insurance • Generous paid time off and holidays • 401(k) match • Employee discounts • Free EAP services • Financial planning assistance • Well-being coaching • Remote work arrangement • Infrequent travel to corporate headquarters for “Moments that Matter”