Associate Customer Engagement Manager

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Deliver an outstanding customer experience to maximize customers’ value and ROI from RiskNarrative • Manage a portfolio of customers and ensure strategic engagement services deliverables are met • Provide product and bespoke use-case insight and guidance as a RiskNarrative expert • Identify platform optimization opportunities through regular reviews and data analysis • Present insights clearly to customers • Understand customer business needs and ensure RiskNarrative solutions meet ongoing objectives • Define, build and deliver strategic roadmaps with Account Management • Lead configuration, optimization, training and delivery projects • Collaborate with Sales, Product Management, Software Engineering, Professional Services and Support • Identify and represent customer needs and develop solutions • Deliver strategic service reviews covering performance and progress against objectives to customers and internal stakeholders • Perform other assigned duties

🎯 Requirements

• Experience in a similar customer engagement, customer success, or SaaS platform role • Experience managing technical projects • Exceptional technical or analytical experience • Confidence working with APIs and SQL • Expert customer relationship skills and a client-first approach • Problem-solving and investigative skills with high attention to detail • Ability to handle multiple streams of work simultaneously • Ability to react positively to rapidly changing requirements • Ability to meet deadlines while delivering an exceptional customer experience • Experience in the financial crime and fraud sector is beneficial but not essential • Must be located in the Eastern or Central time zone • Bilingual Spanish preferred

🏖️ Benefits

• Comprehensive, multi-carrier medical, dental and vision benefits • 401(k) with match • Employee Share Purchase Plan • Wellness platform with incentives • Headspace app subscription • Employee Assistance and Time-off Programs • Short- and Long-Term Disability insurance • Life and Accidental Death Insurance • Critical Illness insurance • Hospital Indemnity • Family benefits, including bonding and family care leaves • Adoption and surrogacy benefits • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts • Annual Paid Time Off • Up to two days of paid leave each to participate in Employee Resource Groups • Up to two days of paid leave each to volunteer with a charity of choice